Don’t Need ToWorry AboutMicrosoft Dynamics365 for CustomerService Exam
Published : February 21, 2017
Technology : Microsoft Dynamics365 Enterprise
Audiences : IT professionals,Developers
Languages : English, Japanese
Price : $165.00 USD*
Credit toward certification : MCP,MCSE
About Exam
SkillsMeasured
This exam measures your ability toaccomplish the technical tasks listedbelow. The percentages indicate therelative weight of each major topicarea on the exam. The higher thepercentage, the more questions youare likely to see on that content areaon the exam. View video tutorialsabout the variety of question typeson Microsoft exams.
Question
No : 1
You implement the Unified Service Desk(USO). You plan to implement actions andreplacement parameters. Which threesymbols are valid replacement keys? Eachcorrect answer presents a completesolution.
A. A
B. -
C. +
D. $
E. ~
Answer: A,D,E
Question
No : 2
What is a limitation of the Field Servicemobile app?
A. Windows 10 phones do not supportthe app.
B. You cannot work offline.
C. GPS locations are not available.
D. You cannot create follow-ups.
Answer: D
Question
No : 3
You implement the Unified Service Desk(USD). You plan to implement a windownavigation rule. Which two statements aretrue? Each answer represents a completesolution.
A. You must populate the form and entityor URL fields for specific rules.
B. Rules are evaluated based on the ordernumber,
C. You must use the display name toreference the entity in the rule.
D. You must configure default rules so thatthey are evaluated first
Answer: C,D
Question
No : 4
You have a Microsoft Dynamics 365environment and you are using UnifiedService Desk (USD) in a call centerscenario. Users must be able to ask theircustomers questions that will triggerdefined follow on actions. You need toprovide users with guidance for theircustomer interactions. What should youuse?
A. agent scripts
B. knowledge management
C. CRM dialogs
D. CRM workflows
Answer: A
Question
No : 5
Which two security roles are createdwhen you install the Field Serviceapplication? Each correct answerpresents a complete solution.
A. Field Service Administrator
B. Field Service Dispatcher
C. Field Service Representative
D. Field Service Read Only
Answer: C
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