InformationTechnology InfrastructureLibrary Reaching the Adult Learner:Teaching InformationTechnology InfrastructureLibrary (ITIL) to PracticingTechnology Managers
March 29, 2012
Anthony K Adade
OverviewOverview
Research question
Background
Research process.
Challenges
Findings
Conclusions from findings
Implications for furtherresearch
March 29, 2012
Anthony K Adade
Research QuestionResearch Question
What are the characteristics ofan effective ITIL training course:that focuses on helping
-guide course designers
-trainers prepare trainees topass the certification exam
-and use their new knowledgeto implement ITIL in theworkplace?
March 29, 2012
Anthony K Adade
Background to ResearchQuestionBackground to ResearchQuestion
1.What is ITIL?
2.My experience in the field
3.Review of Literature
March 29, 2012
Anthony K Adade
Research ProcessResearch Process
-Semi-structured interview method
-15 ITIL certification coursegraduates
-Analysis derived from adult learnertheory
-4 categories
-7 themes
March 29, 2012
Anthony K Adade
ChallengesChallenges
Scheduling proved to be a challenge
Phone interviews
Coding
March 29, 2012
Anthony K Adade
FindingsFindings
Using adult learner theory to analyze the data, 4categories and 7 themes emerged related to:
course design
course delivery
application of course content
March 29, 2012
Anthony K Adade
Categories, Themes and RelatedAdult Learner Theories
CATEGORY
THEME
ADULT LEARNING THEORY
Understandingthe Audience
-Working with and Teaching AdultLearners
-Managing Students’ Experiences
-Value what adults bring tolearning
-Learn when transformed bythe experience
-Learn when content isrelevant
Preparing forthe Audience
-Meeting Participants’Expectations
-Organizing the Content
-Learning is task-oriented
-Need to know the reason(s)for learning
Teaching theAudience
-Timing the Program
-Applying Teaching Skills
-Feel responsible for their ownlearning
Connectingwith theAudience
-Building Relationships
-Adult learners respond toexternal motivating factors(i.e. job promotion, salaryincrease, etc.)
-Become ready to learn whenthey see a direct benefit
March 29, 2012
Anthony K Adade
Findings (cont.)Findings (cont.)
Characteristics ofEffective ITIL CourseInstruction
Know your students
Demonstrate respect
Cultivate efficientrelationships
Self-confidence
Go with the flow
Make learning relevant
Make learning fun andengaging
Interpretation
Become aware of learners’experiences and backgrounds,and their roles
Treat students as professionalcolleagues
Create a positive relationshipwith participants
Instructor must show confident
Be flexible
Make material relevant
Use various tools (e.g., groupwork, stories, anecdotes, etc.)
March 29, 2012
Anthony K Adade
ConclusionsConclusions
Effective ITIL designers and trainers:
Know subject matter.
Recognize knowledge participants bring to thecourse.
Know shared characteristics of participants (i.e. age,skill level, family and professional responsibilities).
Be student-centered, and use real world experiencein lesson plans and examples.
March 279,2012
Anthony K Adade
Implications for FurtherResearchImplications for FurtherResearch
Several opportunities emerged:
Follow a cohort over time and test for strategicoutcomes of the results.
Explore how a shared learning community is createdduring an ITIL course, despite the limited amount oftime participants spend together.
What shared norms or values promote learning?What are the implications of the new social mediaculture?
Could the research and the results be transferred to alonger course, or a formal postsecondary institution,with participants not in a business community (i.e.semester based learning environment)?
March 29, 2012
Anthony K Adade
Thank YouThank You
March 29, 2012
Anthony K Adade
QuestionsQuestions
Elizabeth City State University