CHAPTER THIRTEEN: EMPLOYEE TRAINING AND DEVELOPMENT

Chapter Thirteen:Employee Training and Development

•Goals of Orientation

•Behavior Modeling

•Learner ControlledInstruction

•Effective Trainers

•Effective Managers

•Effective TrainingPrograms

Orientation

•Explain companyhistory/mission/goals

•Make the employee feelwelcome

•Ensure that theemployee knows whatto do and who to askwhen unsure

Orientation

•Explain and showwhat is expected

•Demonstrate eachtask in the job

•Explain variousprograms andsocial activitiesavailable

•Tour of restaurant

Training

•Ease of comprehension

•Step-by-step joblearning

•Use of job checklists

•Observation

•Seminars/Programs

•Handbook/Manual

•Enthusiasm inpresentation

PART-TIME EMPLOYEES

Advantages:

•No need to pay benefits

•Flexible schedule

Disadvantages:

•Lack of continuity

•More people to train

•Tend to be lessmotivated

Development

•Promotesproblem-solvingability

•Provides analyticalskills/newperceptions

Behavior Modeling

Depicts the right way to…

–handle personnelproblems

–interview

–evaluate applicants

–make decisions

–Reward or Punishment

Learner Controlled Instruction(LCI)

… a program in whichemployees are givenjob standards toachieve and asked toreach the standardsat their own pace.

Learner Controlled Instruction(LCI)

•Less costly thanclassroom instruction

•Accepts that people havedifferent levels of ability

•Learner is self-motivated

•Learning resources:books, written policiesand practices, experts

The Manager as Coach

•Trains and motivates

•Shows people how toperform

•Gives criticism whenneeded

•Stresses the RIGHTWAY

•Gives positivefeedback

Leadership

•Transforms problems intochallenges

•Excites the imagination

•Calls on pride

•Develops a sense ofaccomplishment

•Provides opportunities oovercome obstacles

Characteristics of a Leader

•Coordination

•Delegate tasks

•Meet deadlines

•Flexible

•Team player

•Long-term goals

•Enthusiastic

Characteristics of a Leader

•Handle rejection

•Communicate

•Challenger

•Motivator

•People-oriented

•Responsible

•Build employee

development

Subtleties of Supervision

•Motivation theories stressreinforcing desirablebehaviors

•Emphasize the specificbehavior- not just generalpraise

•The employee will be likelyto repeat that behavior

•Treat undesirable behaviorthe same way

Motivation through Partial Ownership

•“A piece of the action” encouragingunit managers to acquire throughpurchase a percentage of the storethey manage

•Makes every unit manager acapitalist, and a part owner withoutthe risks

•Allows persons with enterprisespirit to enjoy it with minimalinvestment and maximumprotection from failure

The End