No Slide Title

Alex Ezrakhovich

Process Approach for an

Integrated Management

System

Change driven

Organizations have oneManagement system only…

THE MANAGEMENT SYSTEM

Purpose:

“to provide a framework for an overall management systemwhich integrates the common aspects of individualsystems to avoid duplication”

“aims to encompass the common elements of suchsystems to improve business effectiveness and efficiency”

MANAGEMENT SYSTEM

INTEGRATION

MANAGEMENT SYSTEM

INTEGRATION

Risk, compliance and integration have been identifiedas three emerging key issues in making themanagement system more effective and efficient.

Organizational goals and objectives are:

 To minimize risk

 To improve performance

 To grow

RISK, COMPLIANCE &

INTEGRATION

RISK, COMPLIANCE &

INTEGRATION

WHAT IS AN INTEGRATED

MANAGEMENT SYSTEM?

WHAT IS AN INTEGRATED

MANAGEMENT SYSTEM?

“A combination of the processes, procedures andpractices used within an organization to implement theorganization’s policies and which may be more efficientin delivering the objectives arising from these policiesthan multiple systems.

AS/NZS 4581:1999

Define & analyse

stakeholder needs and risks

relevant for your business.

Use AS/NZ 4360-2004

Treat the risks using available tools.

OHS

ISO 14001

ISO 9001

Information

Security

Mgmt

Accounting

Standards

Product

Standards

Excellence

Models

MINIMIZE RISKS & IMPROVE

PERFORMANCE

MINIMIZE RISKS & IMPROVE

PERFORMANCE

MODERN BUSINESS MANAGEMENT

SYSTEMS

MODERN BUSINESS MANAGEMENT

SYSTEMS

BMS

ISMS, etc...

ISO 14001

ISO 9001

AS/NZS 4801

GENERIC MANAGEMENT

CYCLE

GENERIC MANAGEMENT

CYCLE

 Commitment

 Resources

 Planning

 Implementation

 Training

 Monitoring

 Review

PROCESS MODEL ISO 9004:2000

Interested

Parties

Interested

Parties

ISO 14001 MANAGEMENT CYCLE

CONTINUAL

IMPROVEMENT

ISO

14001

PLAN

CHECK

REVIEW

Assess risks

Set policy & goalsProgram

Take control

Resource

Communicate

Measure & maintain

Correct & record

Review

Drive improvement

MANAGEMENT SYSTEM MODEL

Measurement and

evaluation

Policy

Planning

Implementation

Management

Review

ContinualImprovement

ORGANIZATION

SUPPLIERS

CUSTOMERS

REGULATORS

EMPLOYEES/

CONTRACTORS

SHAREHOLDERS

ENVIRONMENTAL

PRESSURE GROUPS

INSURANCE

AGENCIES

FINANCIAL

INSTITUTIONS

PUBLIC

INTERESTED PARTIES (STAKEHOLDERS)

QUALITY STANDARD

 Quality Management System

 Management Responsibility

 Resource Management

 Product Realization

 Measurement

 Improvement

OCCUPATIONAL HEALTH &

SAFETY

OCCUPATIONAL HEALTH &

SAFETY

 General Requirements

 OHS Policy

 Planning

 Implementation

 Monitoring and Evaluation

 Management Review

ENVIRONMENTAL

 General Requirements

 Environmental Policy

 Planning

 Implementation & Operation

 Checking & Corrective Action

 Management Review

WHY INTEGRATE?

Governments

Legislation

Public

Employees

Moral obligations

Failure of regulations

Penalties

Customers

BENEFITS OFINTEGRATION

Resources

Image

Performance

Customer satisfaction

Reduction of complexity

LIMITS OF INTEGRATION

Credibility

Specific customer requirements

Vested interest

Limits

COMMON CLAUSES

Leadership andcommitment

Management

Improvement

Policy

Planning

COMMON CLAUSES

Communication

Hazard and risk

Purchasing

Contract

Design

COMMON CLAUSES

Documentation

Document Control

Records

Data Collection

Process

COMMON CLAUSES

Handling

Incidents and Emergencies

Training

Measurement andEvaluation

Audits

Nonconformance

TOP MANAGEMENT

PROCESS

SUPPORT

PROCESS

CUSTOMERS/

INTERESTED

PARTIES

CUSTOMERS/

INTERESTED

PARTIES

REALIZATION PROCESSES

INPUTS

OUTPUTS

Management processes include, for example, planning, allocation of resources,

management review etc.

Realization processes include, for example, customer related processes, design and

development, product realization etc.

Support processes include, for example, training, maintenance etc.

PROCESSES

PROCESS APPROACH

Identify the core

processactivities

Determine the

sequence and interaction

of process activities

Determine criteria

and methods for operation

and control of the

processes

Ensure availability

of resources & information

necessary to support the

processes operation

Measure, monitor

and analyze the

process

Implement action

necessary to achieve planned

results & cont. improvement

of these processes

IDENTIFY THE PROCESSES FOR

MANAGEMENT SYSTEMS

IDENTIFY THE PROCESSES FOR

MANAGEMENT SYSTEMS

What are the processes needed for ourmanagement system?

Are any of these processes outsourced?

What are the inputs/outputs for each process?

Who are the “customers” of the processes?

What are the requirements of these customers(authorities, regulators)?

Who is the “owner” of the process?

TO DETERMINE WHICH PROCESSES

SHOULD BE DOCUMENTED

CONSIDER THE FOLLOWING

TO DETERMINE WHICH PROCESSES

SHOULD BE DOCUMENTED

CONSIDER THE FOLLOWING

effect on quality, environment, OHS

risk of customer dissatisfaction

regulatory requirements

economic risk

effectiveness and efficiency

HAZARD & RISK

What are the hazards associatedwith the business?

A hazard is defined as any situationthat has the potential to cause injury,illness, environmental, product,process or property damage

What risks do the hazards representto the business?

MAIN ELEMENTS OF THE RISK

MANAGEMENT PROCESS

MAIN ELEMENTS OF THE RISK

MANAGEMENT PROCESS

ESTABLISH THE CONTEXT

IDENTIFY RISKS

ANALYSE RISKS

EVALUATE RISKS

TREAT RISKS

COMMUNICATE & CONSULT

MONITOR & REVIEW

RISK TREATMENT PROCESS

RISK MANAGEMENT PROCESS

DETERMINE THE SEQUENCE

What is the overall flow of our

processes?

How can we describe this?(maps or flowcharts?)

What are the interfacesbetween the processes?

What documentation dowe need?

DETERMINE CRITERIA & METHODS

What are the characteristics of intendedand unintended results of the process?

What are the criteria for monitoring, measurement andanalysis?

How can we incorporate these into the planning of ourMS and product realization processes?

What are the economical issues (cost, time, waste,etc.)?

What methods are appropriate for data gathering?

ENSURE THE AVAILABILITY OF

RESOURCES

ENSURE THE AVAILABILITY OF

RESOURCES

What are the resources needed for eachprocess?

What are the communication channels?

How can we provide external and

internal information about the

process?

How do we obtain feedback?

What data do we need to collect?

What records do we need to keep?

MEASURE, MONITOR & ANALYZE

How can we monitor process performance(process capability, customer satisfaction)?

What measurements are necessary?

How can we best analyze gathered information(statistical techniques)?

What does the result of thisanalysis tell us?

PROCESS AUDITING

STEP 1

CONTINUAL

IMPROVEMENT

STEP 2

STEP 3

STEP 4

STEP 5

• Identify the “customers”

• Determine “customer” requirements and\ perceptions.

Plan how to satisfy

“customer”

requirements

Implement

your plan

Monitor

and control

Act and improve

your process

PROCESS AUDITING

Audit the system from the system up to thestandard(s), not from the standard(s) down to

the system

MANAGEMENT SYSTEM STANDARD(S)

ORGANIZATION’S MANAGEMENT SYSTEM

“YES”

THANK YOU