STAY AHEAD
of Work-Life Challenges
How to Deal with a Difficult Person
Presented by ComPsych® Corporation
Copyright © 2011 ComPsych Corporation. All rights reserved.This document is the confidential and proprietary information of ComPsych Corporation.
2
Objectives
Recognizing common difficult behaviors
Strategies for coping with difficult behaviors
Methods for resolving conflict
Copyright © 2011 ComPsych Corporation. All rights reserved.This document is the confidential and proprietary information of ComPsych Corporation.
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Common Difficult Behaviors
Guilt tripper
Crisis tickler
Score keeper
Joker
Topic changer
Blamer
Yeah, but-er
Generalizer bunny
Bulldozer
Sniper
Know-it-all
No-no-no-er
Complainer central
Copyright © 2011 ComPsych Corporation. All rights reserved.This document is the confidential and proprietary information of ComPsych Corporation.
4
Defining Difficult
What are some difficult behaviors or situations youdeal with regularly?
Why are they difficult for you?
Copyright © 2011 ComPsych Corporation. All rights reserved.This document is the confidential and proprietary information of ComPsych Corporation.
5
Considerations
Understanding the cause
Recognizing positive intent
Choosing your response
Defusing the behavior
Copyright © 2011 ComPsych Corporation. All rights reserved.This document is the confidential and proprietary information of ComPsych Corporation.
6
Effective Communication
Keep it simple, direct, specific and clear
Pay attention to your non-verbal signals checkyour tone of voice
Confront behavior, not values
Be aware of your feelings
Use “I” messages instead of “you” messages
Copyright © 2011 ComPsych Corporation. All rights reserved.This document is the confidential and proprietary information of ComPsych Corporation.
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Managing Conflict
Competitive
Accommodating
Avoiding
Collaborating
Compromising
When to Seek Additional Help
ComPsych counselors are qualified to help you deal with difficult behavior; whether it’syours or someone else you know.
There are additional resources for dealing with difficult behavior onwww.guidanceresources.com
Check it out!
Call ComPsych® GuidanceResources®Available 24 hours a day, 7 days a week!