Total MobilityManagementTotal MobilityManagement
A complete portfolio of services for your telecom needs
OverviewTotal Mobility Management – Overview
Managing all client mobility support and administrativeneeds
OverviewTotal Mobility Management – Overview
Procurement
Configuration
Distribution
Activation
Customer Support
Technical Support
•MDM setup
•Application and Email Setup
•Testing & Verification
•National Footprint
•Next day delivery
•No Service Interruption
•Carrier Agnostic (Canada & US)
•Rate Plan requests
•Hardware & Accessory requests
•Bilingual 7 days/week
•Tier 1 Connectivity Troubleshooting
•Tier 1 Hardware Troubleshooting
•Repair warranty
•Order portal
•Order tracking
•Client specific Rules
OverviewTotal Mobility Management – Overview
Asset Management
Cost Management
Automated Management
Online Reporting
Invoice Processing
Cost Allocation
•Elimination of ZERO usage
•Elimination of Terminated employees
•Spare pool management
•Cost center
•Other allocation information
•Rate Plan Optimization
•Billing error management
•Contract management
•Carrier Agnostic (Canada & US)
•Hierarchical based
•Monthly invoice notifications / PDF
•Threshold notifications
•User expenditure reports
•Cost center reports
•Tax reporting
Dealer ValueTotal Mobility Management – Dealer Value
Pricing: $2.50 per activation
Setup: $5000 (Direct to Dealer)
COMPETITIVEADVANTAGE
STRATEGICFOCUS
HIGHERARPU
BILINGUALSUPPORT
CLIENTRELIANCE
Total Mobility Management increases client APRU
Provides dealer with a comprehensive, bilingual solution for supportingall client news without the investment of system, processes and expertise
Integration to client processes increase “stickiness” and reduces thelikelihood of churn
Provides seamless integration of enhanced support and traditionalmobility services a price not available from Rogers or Bell
Shifts dealer attention from “support services” to revenue generationand client management
Client ValueTotal Mobility Management – Client Value
Pricing: $2.50 per activation
Setup: $5000 (Direct to Dealer)
COSTREDUCTION
FEWERRESOURCES
SELFFUNDING
ONE POINTOF CONTACT
BILUGUALSUPPORT
Lower cost from plan, asset and contract management
Client can reallocate resources current mobility administrative roles toother areas of need
The Total Mobility Management solution is usually self funding (ROIover 100%) given benefits of resource allocation and cost reduction
All client North American assets are managed using the same solution,enabling the client to have one point of contact
Bilingual services align with public and private policies with respect toFrench and English support
BusinessCaseTotal Mobility Management – BusinessCase
Before MMS
TELUS activations
BELL activations
ROGERS activations
Total activations
1076
591
399
2066
Total activations
2066
After MMS
TELUS activations
BELL activations
ROGERS activations
Total removed
1764
0
0
302
0 Usage activations
Not required activations
202
78
Used by departed employees
12
Total activations
1764
Total Annual Savings
$202,959
383% ROI
SOFTSAVINGS
ALL TELUS
MMS services at $2.50/activation provides an ROI of 383% per yearensuring that Total Mobility Management is Self Funding
The ROI does not include the cost of the 6 employees who no longermanage mobility
Total Mobility Management was used to consolidate all activations toTELUS
ProcurementTotal Mobility Management – Procurement
Customized Main Menu
ProcurementTotal Mobility Management – Procurement
Orders
Support
View portfolio metricsby costs, units andusage
View distributioncharts in pie or barformat
View actuals includinglatest month andvariations compared toaverages
View trends over theselected timeframe
Double click any valueto drill down tosummary report andcall details
Filter report by clientallocation, carrier,platform, account, etc.
ReportingTotal Mobility Management – Reporting
Portfolio Dashboard
Select to view yourown assets and thoseof associates underyour management
Select from a varietyof reports at amanagement,summary or detaillevel
Set thresholds on anynumeric value in anysummary or detailreport to highlightareas of concern
View cost trends forthe group of assetsselected
Double click anyusage value in thesummary report toview call details
Customize and saveany standard report
ReportingTotal Mobility Management – Reporting
Cost Summary
View cost trends forthe asset selected
View voice, data andevent trend graphs bycost or usage
View breakdown ofvoice, data and eventcosts by local, LD androam. Double clickon any bar to view thecall detail below
View all key detailsregarding theactivation includingeligibility status,warranty status,penalties, costinformation, supportinformation, etc.
Use slider to selectthe timeframe forwhich data should bepresented.
ReportingTotal Mobility Management – Reporting
User Dashboard
View carrier invoiceby selecting themonth in the trendgraph
ReportingTotal Mobility Management – Reporting
User Dashboard
ConclusionTotal Mobility Management – Conclusion
Manages all client mobilitysupport and administrativeneeds
Significant Dealer Value
Self Funding (ROI>100%)
More Strategic ClientRelationship
