MAINTENANCE OF SYSTEM & CUSTOMER SUPPORT

System Analysis and Design

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CHAPTER OVERVIEW

 Overview Of System Maintenance

 Tasks Performed During Maintenance OfThe System

 Types Of Maintenance

 Risk Management

System Analysis and Design

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OVERVIEW OF SYSTEMMAINTENANCE

Maintenance deals with the modificationsmade to a project's requirements over itslifetime to reflect changing needs. Thesystem's environment will change and errorsundiscovered during system validation mayemerge.

System Analysis and Design

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TASKS PERFORMED DURINGMAINTENANCE OF SYSTEM(1)

 Revise Project Schedule

 Acquire and Document User Feedback

 Identify The Components Needing Maintenance

 Identify Type Of Maintenance required

 Create A Maintenance Schedule

 Produce A Maintenance Budget

 Perform The Maintenance, Incorporating The Code andUnit Testing phases

System Analysis and Design

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TASKS PERFORMED DURINGMAINTENANCE OF SYSTEM(2)

 Document The Maintenance Process AccordingTo Standards

 Revise All Documents Relevant To Components

 Define Customer Support Strategy

System Analysis and Design

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TYPES OF MAINTENANCE

 Perfective

 Corrective

 Adaptive

System Analysis and Design

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RISK MANAGEMENT

 Protection Of Data

 Installation Of Redundant Data reorder

 Installation Of Redundant System