Communication
can be a bear!
How
communications
happens
Communication is the
process of creating and
sharing meaning.
Concept
Abstraction
Concept
Feedback
Participants
are the senders and
receivers in a communication
Sender
Receiver
Encode
Encode
Decode
Decode
(Words)
Non-verbal Communication
Mehrabian’s statistical inquiry
• 7% - Words alone.
• 38% - The way they are said.
• 55% - Facial expression
Major Non-verbal Behaviors
• Eye Contact
• Facial Expressions
• Gestures
• Proximity
• Paralinguistics
Paralinguistics
• Tone
• Pitch
• Rhythm
• Timbre
• Loudness
• Inflection
Channels
• Auditory
• Visual
Noise
• External
• Internal
• Words
Why do we communicate?
All communication is
goal-oriented.
-- Kathy Kellerman, 1992
Why do we communicate?
The goal of all
communication is to
Influence behavior
-- Tony Abel, 2003
Have a nice day!
