Managing Teams
Chapter 8 Lesson 2
Overview
Turning Individuals into Team Players
Contemporary Team Issues
Chapter 8 Lesson 2
Quick Write
How much of an individualist are you? Hasthis ever hindered your efforts
to be a team player? Explain.
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Chapter 8 Lesson 2
Turning Individuals intoTeam Players
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Chapter 8 Lesson 2
Challenges of CreatingTeam Players
Strong sense of individualism in the culture
Adjusting to the fact that success will no longerbe measured by individual contributions, but byteam achievements
Transition to a team approach can leave manyemployees in a state of corporate culture shock
Chapter 8 Lesson 2
Roles Team Members Play
Linker
Reporter-
Advisers
Upholder-
Maintainers
Controller-Inspectors
Creator-
Innovators
Team
Provides direction and
follow-through
Champions ideas afterthey have been initiated
Provides structure
Initiates
creative ideas
Examines details andenforces rules
Coordinates andintegrates
Encourages thesearch for moreinformation
Fights external battles
Offers insightful
analysis of options
Thruster-Organizers
Assessor-Developers
Explorer-Promoters
Concluder-Producers
Adapted from Fundamentals of Management, 5th Ed.By Robbins/DeCenzo, p. 305
Pearson Prentice Hall, 2005
Chapter 8 Lesson 2
Creator-Innovators
Imaginative and goodat coming up withideas and concepts
Typicallyindependent andprefer to work alone,at their own pace andtimetable
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Chapter 8 Lesson 2
Explorer-Promoters
Good at picking upbrainstorms from thecreator-innovators andfinding ways to realizethem
May be less good atfollowing thingsthrough in detail
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Chapter 8 Lesson 2
Assessor-Developers
Have strong analyticalskills
Typically make theirbest contribution bythinking throughdifferent optionscarefully to come upwith the best decision
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Chapter 8 Lesson 2
Thruster-Organizers
Like to set upprocedures to turn ideasinto reality and getthings done
Set goals, establishplans, organize people,and set up systems toensure that deadlines aremet
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Chapter 8 Lesson 2
Conductor-Producers
Interested in results
Focus on meetingdeadlines and ensuringthat all commitmentsare met
Take pride inproducing a regularoutput at a certainstandard
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Chapter 8 Lesson 2
Controller-Inspectors
Focus onestablishing andenforcing rules andpolicies
Good at examiningdetails and ensuringaccuracy in details
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Chapter 8 Lesson 2
Upholder-Maintainers
Have strong feelings about the waythings should be done
Will defend the team against outsidersand will support team members fromwithin
Sources of stability for the team
Chapter 8 Lesson 2
Reporter-Advisors
Good listeners
Tend not to push their point of view,and they often seek more informationbefore decisions are made
Help keep the team from makinghasty decisions that don’t work outright
Chapter 8 Lesson 2
Linker
Anyone in any of the other roles canbe a linker
Try to understand everyone else’sperspective
Coordinate and integrate activity
Chapter 8 Lesson 2
Optional ExerciseDiscovering Team Roles
Form groups of four or five
Review the nine roles of team members
Identify at least two roles that are mostsuited to you
Explain why you chose these roles to yourteam members
Listen to their feedback either confirming orchallenging your conclusions
If you only had one role, what would it be?
Chapter 8 Lesson 2
Shaping Team Behavior
Chapter 8 Lesson 2
Optional ExerciseTeam Rewards Challenge
Most student rewards are based onindividual performance – test scores,papers written, personal projects, etc.
As a group, identify one creative way ofchanging from individual rewards toteam rewards in the JROTC class
Be prepared to respond to challengesto your idea
Chapter 8 Lesson 2
Invigorating Mature Teams
1
Prepare members to deal with the problemsof maturity
2
Offer refresher training
3
Offer advanced training
4
Encourage teams to treat their developmentas a constant learning experience
Adapted from Fundamentals of Management, 5th Ed.By Robbins/DeCenzo, p. 308
Pearson Prentice Hall, 2005
Chapter 8 Lesson 2
Contemporary Team Issues
Employee ideas and improvements
Employee participation
Testing ideas for implementation
Chapter 8 Lesson 2
Workforce Diversity
The advantages ofdiversity are clearestwhen a team isengaged in solvingproblems and makingdecisions
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Chapter 8 Lesson 2
Heterogeneous Teams
Consist of dissimilaror diverse parts
Bring moreperspectives todiscussions
Tend to discussissues more fully
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Chapter 8 Lesson 2
Review
Individualism in the culture can be a realbarrier to setting up effective teams
Employees have to sign on to the idea thattheir success will no longer be measured bytheir individual achievements, but by those ofthe group
Chapter 8 Lesson 2
Review
The transition to a team approach canleave many employees in a state ofcorporate culture shock
The team approach has been mucheasier to introduce in countries with amore collectivist culture—Japan andMexico, to name two
Chapter 8 Lesson 2
Review
The nine roles on a team are:
Creator-innovators
Explorer-promoters
Assessor-developers
Thruster-organizers
Concluder-producers
Controller-inspectors
Upholder-maintainers
Reporter-advisors
Linkers
Chapter 8 Lesson 2
Review
Three tools that managers have forshaping team behavior are selection,training, and rewards for team behavior
It may be possible to hire a person on aprobationary, or trial, basis, and givehim or her training to develop team-player skills
Chapter 8 Lesson 2
Review
Four ways to bring new life to a matureteam are to prepare team members to dealwith problems of maturity, offer refreshertraining, provide advanced training, andencourage team members to treatdevelopment as a constant learningopportunity
The advantages of diversity show mostclearly when a team is engaged inproblem-solving and decision-making
Chapter 8 Lesson 2
Review
Heterogeneous teams—thoseconsisting of dissimilar or diverseparts—bring more perspectives to anydiscussion
Research shows that members ofcohesive teams have greater satisfactionand less absenteeism and attrition –reduction in numbers, as throughdismissal, resignation, or retirement
Chapter 8 Lesson 2
Summary
Turning Individuals into Team Players
Contemporary Team Issues
Chapter 8 Lesson 2
What’s Next…
CommunicationSkills and Challenges
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