Ty Warren
tywarren@aol.com
The Winning Moves
What generates productivity andmanagement success?
The Winning Moves
The Research Shows
1. 75% of business success is basedupon interpersonal relationships:The ability to move people withoutretribution; to create committedemployees rather
than compliant ones.
The Research Shows
2. Up to 45% of human productivity isgained or lost on the basis ofpositive or negative relationships.
* Workplace productivity is almostequally based on task competencyand communication skills. Based on asurvey of 16,222
workers and leaders.
The Research Shows
Conclusion: Mutually satisfyingrelationships provide the backbonefor effective leadership in the 21stcentury. Peter Drucker, Management Challengesfor the 21st Century.
This necessarily requires a shift in contentfor leadership classes.
Winning Moves
10 WINNING MOVES that make you abetter leader and help your employeesreach their peak personal performance!
Winning Moves
Pragmatic Principle #1: The foundationfor success is forming relationships.Build them, nurture them, or end them.
Leadership=Relationships
PEOPLE
1. Which relationships need to be nurtured?
2. Which relationships need to be initiated?
3. Which relationships need to be repaired?
4. Which relationships need to be severed orredefined?
Winning Moves
Pragmatic Principle #2: The Theory ofSelf Definition is evident every day!
Winning Moves
Pragmatic Principle #3: TheCommunication Model is WRONG!
Circles of Influence
Messenger
Receiver
Channel
Receiver Feedback Loop
Listening Model
Learn their knowledge
Interruptions not allowed
Summarize what you think they said
Talk about possible actions
Enthusiasm adds to YOUR credibility
Nod to provide positive feedback
Listening Model
Learn their knowledge
Interruptions not allowed
Summarize what you think they said
Talk about possible actions
Enthusiasm adds to YOUR credibility
Nod to provide positive feedback
Winning Moves
General Principle #4: High contextcommunication achieves better results
Communication
High context versus low context communication
Filter systems
Words as code
Get more loans (direction)
Lawyer (motive)
Tell me! (communication style)
Reorganization (personal impact)
Winning Moves
General Principle #5: Mentoring is betterthan doing it yourself.
Mentoring Employees
Teach problem solving
What caused the problem?
(issues)
What can we do about the problem now?
(prescription)
What can we do to prevent this problemfrom happening again?
(commitment)
Winning Moves
Pragmatic Principle #6: Anticipate andanswer questions even if not asked.
Anticipate and Answer Questions
Answer six questions:
What is My Job ?
How Am I Doing ?
Does Anyone Care ?
What Is Our Mission/ Function?
How Are We Doing ?
How Can I Help ?
Winning Moves
Pragmatic Principle #7: Expressingemployee value moves employees fromcompliant to committed.
Communicating Employee Value
Good job versus specific value
A Day in the Park
Winning Moves
Pragmatic Principle #8: Truth andharmony cannot co-exist, at least not atfirst! TRUST the TRUTH!
They aim to please
Winning Moves
Pragmatic Principle #9:
YOU ARE THE MESSAGE
Welcome to “Flow”
Challenge
Capability
Flow
“Grudge Work”
Winning Moves
Pragmatic Principle #10:
Leadership is your vocation.
Ric Cardy
The Winning Moves