Volunteering at yourlocal ChamberIs there such a thing as afree lunch?Volunteering at yourlocal ChamberIs there such a thing as afree lunch?
Chamber Executives of Ontario- February 2, 2006Chamber Executives of Ontario- February 2, 2006
Keitha RobsonKeitha Robson
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Motivating VolunteersMotivating Volunteers
There’s the easy way….free drinks….There’s the easy way….free drinks….
![MCj03195120000[1]](data/images/img6.png)
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Motivating VolunteersMotivating Volunteers
There’s the Chamber way…There’s the Chamber way…
![MMAG00373_0000[1]](data/images/img8.gif)
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Do we even need volunteers?Do we even need volunteers?
How many? Do we calculate when enough isenough?How many? Do we calculate when enough isenough?
What jobs are they doing? Are they answeringthe phone or doing jobs we wouldn’t do?What jobs are they doing? Are they answeringthe phone or doing jobs we wouldn’t do?
Are they part of our Corporate Human Assets?Are they part of our Corporate Human Assets?
Do we manage our volunteers or do theymanage us?Do we manage our volunteers or do theymanage us?
Do we use the “Are you breathing method ofrecruitment?”Do we use the “Are you breathing method ofrecruitment?”
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Why people volunteer?Why people volunteer?
AchievementAchievement
PowerPower
AffiliationAffiliation
RecognitionRecognition
AltruismAltruism
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Recognizing the typesRecognizing the types
Achievement-Achievement-
- want to learn new skills- want to learn new skills
- want to know what by when- want to know what by when
Power-Power-
- want to affect change- want to affect change
- want to be asked for HOW it should be done- want to be asked for HOW it should be done
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Recognizing the typesRecognizing the types
Affiliation-Affiliation-
- want to work with other people- want to work with other people
Recognition-Recognition-
- want work that can be completed quickly- want work that can be completed quickly
- want high visibility projects- want high visibility projects
Altruism-Altruism-
- want to work with people with similar goals- want to work with people with similar goals
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Who Manages Who?Who Manages Who?
Do you take the time to understand what theirexpectations are?Do you take the time to understand what theirexpectations are?
Do you interview them?Do you interview them?
Do you understand what their skills are?Do you understand what their skills are?
Do you give them tasks that require their skills?Do you give them tasks that require their skills?
How do you give them feedback?How do you give them feedback?
Intake and exit interviews?Intake and exit interviews?
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How do we lose volunteers?How do we lose volunteers?
We forget to say…We forget to say…
THANK YOUTHANK YOU
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Why they leave? Is it OUR Fault?Why they leave? Is it OUR Fault?
Did we forget to ask them to do anything?Did we forget to ask them to do anything?
Did we ask them to do something theydidn’t have the skills for?Did we ask them to do something theydidn’t have the skills for?
Did we make them feel unimportant?Did we make them feel unimportant?
Did we use them for busy work?Did we use them for busy work?
Did we give them a job description?Did we give them a job description?
Did we forget to give them credit????Did we forget to give them credit????
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Are you Good at your JOB?Are you Good at your JOB?
If the answer is yes, then who needs to knowthat…. If the answer is yes, then who needs to knowthat….
My grandfather once told me that there aretwo kinds of people: those who work andthose who take the credit. He told me totry to be in the first group; there was lesscompetition there.My grandfather once told me that there aretwo kinds of people: those who work andthose who take the credit. He told me totry to be in the first group; there was lesscompetition there.
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What can a Chamber do for theirvolunteers to say thanks?What can a Chamber do for theirvolunteers to say thanks?
Appreciation LuncheonAppreciation Luncheon
Trinkets and TrashTrinkets and Trash
First look at eventsFirst look at events
Pictures in our publicationsPictures in our publications
Taking them to meetings with peopleTaking them to meetings with people
Taking them to conferencesTaking them to conferences
Professional DevelopmentProfessional Development
Help them with their causesHelp them with their causes
Remember important datesRemember important dates
Ideas? What does your Chamber do?Ideas? What does your Chamber do?
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How do you get them to do whatthey said they’d do?How do you get them to do whatthey said they’d do?
First did you do everything you said you would do forthem?First did you do everything you said you would do forthem?
Do they have all the information?Do they have all the information?
Did you remind them?Did you remind them?
Did you ask them if they needed help at any point?Did you ask them if they needed help at any point?
OrOr
Did you offer to do it for them?Did you offer to do it for them?
Did you shame them into it by letting other people knowthey had not completed the task?Did you shame them into it by letting other people knowthey had not completed the task?
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Gentle ShameGentle Shame
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Valued or Pain in the…AssetsValued or Pain in the…Assets
VolunteersWANTED:
Employees thatyou can hire andfire and not evenpay
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Famous Kirby QuoteFamous Kirby Quote
Message on my Performance ReviewMessage on my Performance Review
in 2001…in 2001…
…..Keitha does an amazing job of lettingus all think we run this organization….…..Keitha does an amazing job of lettingus all think we run this organization….
That’s my secret, what’s yours?That’s my secret, what’s yours?