Business Process
1.ROR contacts the Help-Desk by phone at 1-888-616-5859 or via email(Support@Smartmetertexas.com) to create a ticket for historical usage backfill report
2.ROR downloads the SMT historical usage backfill request form from AMWG or the SMT help desksends the historical usage backfill request form to the ROR
3.ROR utilizes SMT request form to request historical backfill usage for existing customers to includefollowing information:
1.DUNS No (may include more than 1 DUNS number)
2.Start & End date
3.Report Type (15 min interval or Daily or Monthly)
4.RORs include with the request form a list of ESIIDs in a separate CSV file
5.SMT will place the request in the ad hoc report request queue and will execute the job at the mostoptimized time e.g. after hours & weekends
6.SMT will place the historical usage report on the SMT FTPS site in the appropriate ROR folder
7.SMT will inform the ROR once the file has been placed on the SMT FTPS site
8.SMT will keep the file for 5 days on the SMT FTPS site and after those 5 days it will be deleted