Human Communication
THIRD EDITION
◄ Judy C. Pearson  Paul E. Nelson  Scott Titsworth  Lynn Harter ►
C H A P T E R
Introduction to
Human Communication
O N E
McGraw-Hill
© 2007 The McGraw-Hill Companies, Inc. All rights reserved.
McGraw-Hill
© 2007 The McGraw-Hill Companies, Inc. All rights reserved.
◄
2
Chapter 1 Objectives
•State reasons why the study ofcommunication is essential
•Define communication
•Name the components ofcommunication
•Explain some principles ofcommunication
McGraw-Hill
© 2007 The McGraw-Hill Companies, Inc. All rights reserved.
◄
3
Chapter 1 Objectives
•Explain the differences between thefour communication contexts
•Define communication competence
•Name the tenets of the NCA Credo onEthics
McGraw-Hill
© 2007 The McGraw-Hill Companies, Inc. All rights reserved.
◄
4
Studying Communication Can…
•Improve the way you see yourself
•Improve the way others see you
•Increase what you know about humanrelationships
•Teach you important life skills
•Help you exercise your rights to freedom ofspeech
•Help you succeed professionally
•Help you navigate our diverse world
McGraw-Hill
© 2007 The McGraw-Hill Companies, Inc. All rights reserved.
◄
5
What is Communication?
Picture1
The process of usingmessages to generatemeaning
McGraw-Hill
© 2007 The McGraw-Hill Companies, Inc. All rights reserved.
◄
6
What is Communication?
•Process
–Activity, exchange or set of behaviors thatoccurs over time
•Messages
–Verbal and nonverbal symbols, signs, andbehaviors
•Meaning
–Understanding of the message
McGraw-Hill
© 2007 The McGraw-Hill Companies, Inc. All rights reserved.
◄
7
Components of Communication
•People
•The message
•The channel
•Feedback
•Code
•Encoding & decoding
•Noise
j0399747
McGraw-Hill
© 2007 The McGraw-Hill Companies, Inc. All rights reserved.
◄
8
Communication Principles
Communicationbegins with theself
MPj04002120000[1]
McGraw-Hill
© 2007 The McGraw-Hill Companies, Inc. All rights reserved.
◄
9
Communication Principles
•Communicationinvolves others
–Self-image grows outof dialogue with others
–Communicationcompetence requiressensitivity andresponsiveness toothers
j0402035
McGraw-Hill
© 2007 The McGraw-Hill Companies, Inc. All rights reserved.
◄
10
Communication Principles
•Communication hasboth a content and arelational dimension
–Content messagedescribes expectedbehavior
–Relational messagesuggests how contentshould be interpreted
j0309143
McGraw-Hill
© 2007 The McGraw-Hill Companies, Inc. All rights reserved.
◄
11
Communication Principles
•Communication iscomplicated
–Not just simplemessage transmission
–Involves choices aboutmultiple aspects of themessage
MPj04089300000[1]
McGraw-Hill
© 2007 The McGraw-Hill Companies, Inc. All rights reserved.
◄
12
Communication Principles
•An increased quantityof communicationdoes not increase thequality ofcommunication
–Verbiage does notnecessarily lead topositive outcomes
MPj03997870000[1]
McGraw-Hill
© 2007 The McGraw-Hill Companies, Inc. All rights reserved.
◄
13
Communication Principles
•Communication is…
–Inevitable
–Irreversible
–Unrepeatable
j0399915
McGraw-Hill
© 2007 The McGraw-Hill Companies, Inc. All rights reserved.
◄
14
Communication Contexts
•A set of circumstances or a situation
•Affects your choice of the mostappropriate channels and codes
McGraw-Hill
© 2007 The McGraw-Hill Companies, Inc. All rights reserved.
◄
15
Factors in the Context
•Number of people
•Degree of formality or intimacy
•Opportunities for feedback
•Need for pre-structuring messages
•Roles of the people
McGraw-Hill
© 2007 The McGraw-Hill Companies, Inc. All rights reserved.
◄
16
Intrapersonal Communication
The process ofusing messages togenerate meaningwithin the self
MPj02553820000[1]
McGraw-Hill
© 2007 The McGraw-Hill Companies, Inc. All rights reserved.
◄
17
Interpersonal Communication
The process ofusing messages togenerate meaningbetween at leasttwo people
j0386281
McGraw-Hill
© 2007 The McGraw-Hill Companies, Inc. All rights reserved.
◄
18
Public Communication
The process ofusing messages togenerate meaningsin a situation wherea single sourcetransmits amessage to anumber of receivers
j0410113
McGraw-Hill
© 2007 The McGraw-Hill Companies, Inc. All rights reserved.
◄
19
Mass Communication
The process ofusing messages togenerate meaningsin a mediatedsystem, between asource and a largenumber of receivers
MPj04073120000[1]
McGraw-Hill
© 2007 The McGraw-Hill Companies, Inc. All rights reserved.
◄
20
Computer-Mediated Communication
Humancommunication andthe sharing ofinformation throughcommunicationnetworks
MPj04093200000[1]
McGraw-Hill
© 2007 The McGraw-Hill Companies, Inc. All rights reserved.
◄
21
Goals of Communication Study
•Communication competence
–Effectively exchanging meaning through acommon system of symbols, signs, orbehavior
•Ethical communication
–The NCA “Nine Commandments” forcommunication