EFFECTIVECOMMUNICATION
SU-SWAGATAM
BY:- JC.JAGDISH HABLANIBY:- JC.JAGDISH HABLANI
(PRIME-INTERNATIONAL TRAINER)
CHALLENGE
TO
UNDERSTAND
IN
AUDIENCE
:
THE
MIND
THE
BACKGROUND
THINKING
PROCESS
Perception.
The success of yourmarriage,job,and relationshipwith others depends a greatdeal on your ability tocommunicate
What is communication……???“Giving or exchanging ofinformation,signals,ormessages by talk,gesture,orwriting.”
Possible messages….
What
the
person
speaking:-
1.Intend
to
say
2.Actually
says
3.is
understood
to
have
said
.
What
the
hearer
wants
to
hear
What
hearer
actually
hears.
When to communicate
How to communicate
Goals of communication
1.To inform
2.To request
3.To persuade
4.To build relationships.
IMPORTENCE
Anticipate problems
Make decisions
Coordinate workflow
Supervise others
Develop relationships
Manage knowledge,ideas and creativity
Promote products and services.
Process
1. Sender
2. Encoding
3. Message
4. Channel
5. Receiver
6. Decoding
7. Feedback
Types of communication
Verbal
1.Oral
2.Written
Non-verbal
1.Sign
language
a.Visual
sign
b.Audio
sign
2.Body-language
Communication by Emotions.
Non-verbal
We learn :-
* By touch -1.5%
* By taste - 1.0%
* By Smell - 3.5%
* By hearing - 7.0%
* By Sight - 87%
Barriers
Distortion
Low retention
Distance
Noise
Fatigue
Ego
Preconceived notion
Lack of interest
Poor listening
Lack of clarity
Fear
Badly expressedmessage
Misuses
1.advertisement
2.Election
3.Media
4.Gen-gap
Elements
Who -Communicator
Whom -Receiver
Why -Reason
What -Contents
How -Method
Seven C’s
Clarity
Completeness
Conciseness
Consideration
Concreteness
Courtesy
Correctness
Ask yourself….????
Discuss people -Narrow minded
Discuss events -Average minded
Discuss ideas -Broad minded
Feel free for details-Jagdish hablani
