Netherlands Leprosy Relief (NLR) supports MoH leprosycontrol in India through a local office and a team ofleprosy program advisers in (a number of districts in) sixstates. Other NGOs similar to NLR (ILEP-partners) areoperating in the same area. Annual budget €650.000
Flexible, low-tech introduction of a website and intranet, powered by Site@School (S@S),as a sustainable, secure and low cost knowledge management (KM) tool
in a large multi state leprosy control project in India.
Objectives of website/intranet
•General: To improve project performance on a costeffective and sustainable way.
•Specific: To explore and demonstrate the benefits ofmodern information technology on the primary andsecondary processes of NLR leprosy control support inIndia.
Preconditions for KM
•Project KM should be in the interest of all stakeholders ofthe leprosy control program, like local governments,health workers and facilities, NGO’s, patients and public(and not exclusively for the NLR project)
•KM should be sustainable; that is
•Effectively serving all stakeholders,
•With secure data transfer and storage,
•Affordable,
•Daily content management by non-specialized projectstaff and (if desired) by stakeholders,
•OSS/GPL; open document formats to guaranteeindependence of the software and third parties.
Operational definition of KM
•Systematic generation, collection, storage, retrieval anddissemination of information related to the leprosy controlproject, in a sustainable format.
•The information should be suitable as input for computerprograms like word processors, spreadsheet programs,databases, statistical programs and geographicalinformation systems.
•Beneficiaries of the information should include allstakeholders as listed in the logical framework describingthe project.
Site@School ®
http://www.siteatschool.org/
SiteatSchool (S@S) - What is it?
•Site@School is a Content Management System (CMS)primarily designed for primary schools and applied in manycountries by schools and other organizations includingNGO’s and commercial companies.
•It is Open Source Software, licensed under the GeneralPublic License and hence downloadable free of charge. Itand has been translated in many languages.
•S@S is a component of Server op School(http://serveropschool.nl/) a robust and secure server; alsoOSS/GPL and free downloadable.
Characteristics
•Manage your schools website without technical knowledge
•Edit the web pages with a Word processor like editor.
•NLR Leprosy Advisers (LPAs) and stakeholders can havepersonal pages on the website
•LPAs can check stakeholders pages before publication
•Project pages to let stakeholders collaborate on pages
•An intranet for LPAs (not accessible by the public orstakeholders)
•Comprehensive manual with over 300 screenshots
•Create your own site layout with templates
•Additional modules allow for flexible development
Modules
•Stakeholder pages
•Search
•Sitemap
•Newsletter
•Up/download
•Forms builder
•Agenda
•Calendar
•Template editor Forum
•Links
•Chat
•Messages
•Guestbook
•E-Mail
•News
•Album
•TV Module
•Advertisements
•Translation tool
Stepwise introduction of S@S
July 2007, India: overnight (=within 24 hrs) demo-creationfrom scratch of a website: application of URL, contracting ahost provider, installation of a CMS and set up of a basicwebsite www.nlrindia.org.
August 2008, Delhi:
•Workshop for NLR Country Office Staff, on basic S@S skills,features and website/intranet opportunities
December 2008, Delhi:
•Similar workshop, but now including LPAs of all 6 states
•Country Office staff participated as participant and as co-facilitator
•Low cost training facilities with own hardware, wi fi and venue
•Main facilitation by KIT consultant
Follow up
• On line and during workshops in near future
•Stepwise development of website/intranet
•Adding of content by NLR Delhi, State LPA and NLR/KITAmsterdam
•Fine tuning of the template by external IT specialist
•Adding content by Leprosy Program Advisors (LPAs)
•Updating/adding content by (some) stakeholders
•Application of (more) modules
•Other developments like combining with a GeographicalInformation System (GIS)
Results: www.nlrindia.org
•A basic website and (protected) intranet was produced
•Enthusiastic, sensitized and skilled staff
•Outlines for further content development were formulated
•Website/Intranet/URL costs <€100,- per year (excludingsophisticated template editing)
Challenges
•Participatory production of content
•Maintenance of content
•Interaction / communication between NLR Delhi, ProgramAdvisers (LPAs), NLR NL, KIT and other stakeholders
•Effective use of the principle “one source-multiple applications”
•Linking a GIS (for instance Health Mapper) to thewebsite/intranet
•Verifying our experiences in India in other projects underdifferent circumstances