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Using Internet Explorer 7.0 to AccessCisco Unity 5.0(1) Web Interfaces

Unity 5.0(1)

Background

•Background

Microsoft has released Internet Explorer 7 for the following Windows systems:

•Windows XP with Service Pack 2

•Windows 64-bit Client/Server

•Windows XP Pro x64 Edition

•Windows Server 2003 x64 Edition

•Windows Server 2003 with Service Pack 1 or Service Pack 2

•Windows Server 2003 IA64

•Windows Vista

IE 7 has some improvements, including dynamic security, that help defendagainst malicious software.

When run on Windows Vista, IE 7 has a new feature called “Protected mode.”Building on the User Account Control initiative of Vista, IE 7 gives usersenough privileges to browse the Web, but not enough to modify user files orsettings. By default, IE 7 Protected Mode is enabled for all zones excepttrusted sites.

Problem & Solution

•Problem

When IE 7 runs on Windows Vista with protected mode enabled (as it is bydefault for all zones except trusted sites), the limits on privileges prevent someCisco Personal Communications Assistant (CPCA) operations from working.

•Solution

If users will be accessing CPCA using IE 7 running on Vista, they need todisable protected mode and add the URL of the Cisco Unity server to the list oftrusted sites so CPCA will function properly.

Implementation Basics

•When you log on to CPCA using IE 7 running on Vista, CPCA now verifies thatprotected mode has been disabled and that the CPCA URL has been added to thelist of trusted sites.

•If protected mode has not been disabled or if the CPCA URL has not been added tothe list of trusted sites, the following page appears, and CPCA logon fails.

Implementation Basics (continue)

•To fix the problem, use the steps included in the screen to add Unity server siteto the Trusted sites. Once added, do a screen fresh and a new IE 7 should bestarted with status bar showing “Trusted sites | Protected Mode: Off”.

Q & A

•Can the user install earlier versions of IE on Vista?

No.

•When using IE 7 on other Windows systems such as Windows XP withService Pack 2 and Windows Server 2003, does the user need to doanything so that CPCA will work properly?

No.

•When using Firefox or Netscape on Vista, does the user need to doanything so that CPCA will work properly?

No. Protected Mode is a feature only in IE7 running on Vista.

•Have we qualified IE 7 on Vista and Windows XP (sp2) for 4.2.1 CPCA?

Not yet. It is on the list to be done.