The National Transportation Operations CoalitionEvolution of the MessageCommunications, Outreach and Social Media PortfolioThe National Transportation Operations CoalitionEvolution of the MessageCommunications, Outreach and Social Media Portfolio
April 8-10, 2013April 8-10, 2013
AASHTO SSOM Annual MeetingAASHTO SSOM Annual Meeting
Phoenix, ArizonaPhoenix, Arizona
Douglas E. Noble, P.E., PTOEDouglas E. Noble, P.E., PTOE
Program ManagerProgram Manager
National Transportation Operations CoalitionNational Transportation Operations Coalition
How Far Have We ComeHow Far Have We Come
1999- National Dialogue1999- National Dialogue
1999-National Steering Committee onTransportation Operations1999-National Steering Committee onTransportation Operations
2001-National Dialogue on TransportationOperations2001-National Dialogue on TransportationOperations
2001-National Transportation OperationsCoalition2001-National Transportation OperationsCoalition
2001 National Summit onTransportation Operations2001 National Summit onTransportation Operations
Theme: Building the Future ofTransportation OperationsTheme: Building the Future ofTransportation Operations
Goal: Identify and discuss key strategiesto advance operations in both thereauthorization of TEA-21 and OperationsProgramsGoal: Identify and discuss key strategiesto advance operations in both thereauthorization of TEA-21 and OperationsPrograms
Questions AddressedQuestions Addressed
What elements are needed to advancetransportation operations/systemmanagement?What elements are needed to advancetransportation operations/systemmanagement?
Where is common ground on issues beingdiscussed?Where is common ground on issues beingdiscussed?
What areas still need substantialadditional thought, consideration,research?What areas still need substantialadditional thought, consideration,research?
Summary of RecommendationsSummary of Recommendations
••Increase the focus on transportation operations at the federal,state, regional and local levels in response to customer needs.
••Define transportation operations in a way that is meaningful tothe public, public officials and professionals. Foster greaterawareness of the value of transportation operations.
••Enhance performance of the transportation system throughperformance-based decision-making and an increased focuson safety, reliability and security. Support development of thenecessary information infrastructure (“infostructure”) for datacollection.
Summary of RecommendationsContd.Summary of RecommendationsContd.
Create linkages between traditional capital planning processesand planning for operations.
•Support and assist homeland security initiatives.
•Facilitate accelerated evolution of cultural change withintransportation agencies to adopt policies and practices thatsupport operations.
•Enhance interagency coordination and cooperation.
•Continue funding and support for operations programs andpolicies at the federal level and encourage greater participationat the state, regional and local levels.
Big GoalsBig Goals
What did we accomplish?What did we accomplish?
National Transportation Operations CoalitionOriginal MissionNational Transportation Operations CoalitionOriginal Mission
To improve management and operation ofthe nation's existing transportation systemso that its performance will exceedcustomer expectations.
Who is NTOC?Who is NTOC?
American Association of StateHighway and Transportation OfficialsAmerican Association of StateHighway and Transportation Officials
American Highway Users AllianceAmerican Highway Users Alliance
American Public TransportationAssociationAmerican Public TransportationAssociation
American Public Works AssociationAmerican Public Works Association
Association for CommuterTransportationAssociation for CommuterTransportation
American Traffic Safety ServicesAssociationAmerican Traffic Safety ServicesAssociation
Association of Metropolitan PlanningOrganizationsAssociation of Metropolitan PlanningOrganizations
Federal Highway AdministrationFederal Highway Administration
Federal Transit AdministrationFederal Transit Administration
I-95 Corridor CoalitionI-95 Corridor Coalition
Institute of TransportationEngineersInstitute of TransportationEngineers
International Association of Chiefs ofPoliceInternational Association of Chiefs ofPolice
International City/County ManagementAssociationInternational City/County ManagementAssociation
National League of CitiesNational League of Cities
International Municipal SignalAssociationInternational Municipal SignalAssociation
ITS AmericaITS America
ITS Joint Program OfficeITS Joint Program Office
National Association of CountyEngineersNational Association of CountyEngineers
National Association of DevelopmentOrganizationsNational Association of DevelopmentOrganizations
National Association of RegionalCouncilsNational Association of RegionalCouncils
National Association of CityTransportation OfficialsNational Association of CityTransportation Officials
National Conference of StateLegislaturesNational Conference of StateLegislatures
National Governors AssociationNational Governors Association
Public Technology InstitutePublic Technology Institute
Roadway Safety FoundationRoadway Safety Foundation
Smart Growth AmericaSmart Growth America
Traffic Incident Management (TIM)NetworkTraffic Incident Management (TIM)Network
Transportation Research BoardTransportation Research Board
American Trucking Association American Trucking Association
Original GoalsOriginal Goals
Minimizing congestion and improving safety on our area widemetropolitan transportation systems and priority corridors.Minimizing congestion and improving safety on our area widemetropolitan transportation systems and priority corridors.
Implementing and sustaining effective transportationoperations centers.Implementing and sustaining effective transportationoperations centers.
Reducing delays and disruptions caused by incidents.Reducing delays and disruptions caused by incidents.
Minimizing the adverse effects of work zones, includingduration, congestion and safety.Minimizing the adverse effects of work zones, includingduration, congestion and safety.
Providing effective transportation prior to, during and afteremergencies and disasters.Providing effective transportation prior to, during and afteremergencies and disasters.
Minimizing traffic tie-ups in conjunction with special events.Minimizing traffic tie-ups in conjunction with special events.
Reducing congestion and delay by regular re-timing of trafficsignals.Reducing congestion and delay by regular re-timing of trafficsignals.
Providing timely and accurate information to travelers.Providing timely and accurate information to travelers.
Improving the linkages between modes for passengers andfreight.Improving the linkages between modes for passengers andfreight.
Providing reliable and quick response Mayday systems fortravelers.Providing reliable and quick response Mayday systems fortravelers.
Original Goals Cont’dOriginal Goals Cont’d
We Know We Are Successful When:We Know We Are Successful When:
Customer surveys indicate consistently increasingsatisfaction with the performance of the transportationsystem.Customer surveys indicate consistently increasingsatisfaction with the performance of the transportationsystem.
The focus of decision makers and transportation agenciesincludes continuous performance based delivery of servicesin addition to implementation of individual projects.The focus of decision makers and transportation agenciesincludes continuous performance based delivery of servicesin addition to implementation of individual projects.
Performance measures are in place that areunderstandable, measurable, and are used effectively inmaking decisions improving transportation systemsperformance.Performance measures are in place that areunderstandable, measurable, and are used effectively inmaking decisions improving transportation systemsperformance.
Managing and operating the transportation system areintegral parts of a funding and staffing continuum that alsoincludes planning, design, construction and maintenance.Managing and operating the transportation system areintegral parts of a funding and staffing continuum that alsoincludes planning, design, construction and maintenance.
NTOC Action TeamsNTOC Action Teams
NTOC was founded on 7 action teams and one subcommittee.Activities for these action teams have currently concluded and theresults can be found below:NTOC was founded on 7 action teams and one subcommittee.Activities for these action teams have currently concluded and theresults can be found below:
Making the Business CaseMaking the Business Case
Performance MeasuresPerformance Measures
Operations and PlanningOperations and Planning
Traffic SignalsTraffic Signals
Outreach to Non-elected OfficialsOutreach to Non-elected Officials
Developing Transportation Operations ProfessionalsDeveloping Transportation Operations Professionals
Small Urban/RuralSmall Urban/Rural
National Associations Working Group (NAWG): the formalcommittee for outreach and communications under the NTOCumbrella, serving to inform and educate about ITS andTransportation Management and Operations.National Associations Working Group (NAWG): the formalcommittee for outreach and communications under the NTOCumbrella, serving to inform and educate about ITS andTransportation Management and Operations.
NTOC ProductsNTOC Products
The Business Case for Transportation System Managementand Operations [Michael Morris, Syracuse Univ.]The Business Case for Transportation System Managementand Operations [Michael Morris, Syracuse Univ.]
NTOC Performance Measure Initiative Final ReportNTOC Performance Measure Initiative Final Report
Led to Guide to Benchmarking Operations PerformanceMeasures [NCHRP 20-7/ Stan Young UMd]Led to Guide to Benchmarking Operations PerformanceMeasures [NCHRP 20-7/ Stan Young UMd]
Traffic Signal Self Assessment and Report Card 2007, 2009, 2012Traffic Signal Self Assessment and Report Card 2007, 2009, 2012
Outreach and communications [Platform evolving withtechnology and social media]Outreach and communications [Platform evolving withtechnology and social media]
•Forums•Forums
•Newsletter•Newsletter
Developing Transportation ProfessionalsDeveloping Transportation Professionals
•Webcast•Webcast
•Resources•Resources
Current NTOC VisionCurrent NTOC Vision
NTOC will be successful when transportationdecision-makers actively pursue and deploytransportation system management andoperations strategies and technologies toenhance the performance of the nation’ssurface transportation system, withTransportation Operations being recognized asan integral part of a transportation funding andstaffing continuum along with planning, design,construction and maintenance.NTOC will be successful when transportationdecision-makers actively pursue and deploytransportation system management andoperations strategies and technologies toenhance the performance of the nation’ssurface transportation system, withTransportation Operations being recognized asan integral part of a transportation funding andstaffing continuum along with planning, design,construction and maintenance.
National TransportationOperations CoalitionNational TransportationOperations Coalition
NTOC will advance the development andimplementation of TransportationOperations strategies by workingcooperatively to:NTOC will advance the development andimplementation of TransportationOperations strategies by workingcooperatively to:
Identify and communicate the proven benefits ofTransportation Operations to all stakeholders, including butnot limited to policy makers, practitioners, communitiesand the media.Identify and communicate the proven benefits ofTransportation Operations to all stakeholders, including butnot limited to policy makers, practitioners, communitiesand the media.
Develop and provide support for the TransportationOperations practitioner community through educational andtechnical resources.Develop and provide support for the TransportationOperations practitioner community through educational andtechnical resources.
Provide a forum for Transportation Operations leaders andstakeholders to share news, best practices, and strategies.Provide a forum for Transportation Operations leaders andstakeholders to share news, best practices, and strategies.
NTOC Portfolio ElementsNTOC Portfolio Elements
•General organization information•General organization information
•Newsfeeds and calendar•Newsfeeds and calendar
NTOC Talks Newsletter:NTOC Talks Newsletter:
•Over 6,000 members and >30% click thru rate•Over 6,000 members and >30% click thru rate
•Provides operations news from all 26 NTOCmember organizations•Provides operations news from all 26 NTOCmember organizations
Talking Operations Web CastsTalking Operations Web Casts
Free, online information sessions designed fortransportation practitioners and decision makersnationwide.Free, online information sessions designed fortransportation practitioners and decision makersnationwide.
NTOC Web ForumsNTOC Web Forums
The NTOC Forums and Traffic Signal Library wereinitially developed and launched in 2009/2010 throughan NTOC subtask.
By leveraging NTOC member relationships, the goal isto improve traffic signal operations nationally byproviding:
••a peer-to-peer network of practitioners and experts whocould discuss traffic signal management, operations,safety and maintenance issues
••a one-stop electronic library of pertinent traffic signaldocuments
Project researched available Web platforms to providethe most functionality for the least cost andmaintenanceProject researched available Web platforms to providethe most functionality for the least cost andmaintenance
Why use the Groupsite Platform?Why use the Groupsite Platform?
Flexible, easily customized, low-cost platform
Allows administrative control over the site whileenabling users to create groups, launch discussionsand post documents
Enables continual growth based upon practitionerand NTOC stakeholder participation
Low start-up and maintenance costs compared tobuilding a traditional, independent Web site
Hosted material lives in the cloud, not on aparticular entity’s servers
Provides a distinct URL that can be maintained byany NTOC stakeholder—no propriety informationneeded to host or manage the site
Allows NTOC to focus more on content than coding
NTOC Groupsite FeaturesNTOC Groupsite Features
•Collaborative, online work space•Collaborative, online work space
•Virtual file cabinets to post, store, and viewdocuments•Virtual file cabinets to post, store, and viewdocuments
•Social networking tools•Social networking tools
•User Profiles•User Profiles
•Discussion forums•Discussion forums
•Calendars•Calendars
•RSS News feeds•RSS News feeds
•Subgroups by invitation•Subgroups by invitation
•Searchable across all content types•Searchable across all content types
•Allows restricted access to invitation only groups•Allows restricted access to invitation only groups
•Additional functionality available•Additional functionality available
•Mobile App platform•Mobile App platform
Benefits of the NTOC Groupsite PlatformBenefits of the NTOC Groupsite Platform
Platform for a one stop shop for operationsinformation across the broad range of NTOCmembership groups:
••Enables discussions and collaboration tocontinue beyond Webinars, workshops,academies or conferences
••Provides a secure location to host a varietyof documents and work materials
••Enables direct access to experts and peers
••Connects individuals with similar challengesand interests
NTOC Groupsite [ ntoctsl.groupsite.com ]NTOC Groupsite [ ntoctsl.groupsite.com ]
Questions?Questions?
Contact:Contact:
Douglas E. Noble, P.E., PTOEDouglas E. Noble, P.E., PTOE
Program ManagerProgram Manager
National Transportation Operations CoalitionNational Transportation Operations Coalition
(202) 785-0060 ext. 148(202) 785-0060 ext. 148
Michelle BirdsallMichelle Birdsall
Communications ManagerCommunications Manager
National Transportation Operations CoalitionNational Transportation Operations Coalition
(202) 785-0060 ext. 139(202) 785-0060 ext. 139