Information Systems
OUR MISSION: align, deliver andrun IS like a business
Northwestern Mutual Data Center
Dave McGuffey
Managed Deploy & ApplicationCheckout Service
OUR MISSION: align, deliver andrun IS like a business
2
Agenda
Managed Deployment and CheckoutServices
–Four Flavors
1.Morning Top Tier Application Checkouts
2.Weekend Maintenance Zones
3.Unplanned Maintenance and Deployments
4.Managed Deploy for Large Project DeploymentWeekends
OUR MISSION: align, deliver andrun IS like a business
3
Managed Deployment and Checkout Services
To ensure that Infrastructure Changes and/ or Multiple ProjectDeployments do not negatively impact the Availability & Stability ofNorthwestern Mutual’s Business Critical Applications.
Objective
FourFlavors
Morning Top TierApplicationCheckouts
Managed Deployfor Large ProjectDeploymentWeekends
UnplannedMaintenanceandDeployments
WeekendMaintenanceZones
OUR MISSION: align, deliver andrun IS like a business
4
Morning Top Tier Application Checkouts
Checkouts of Top Tier Applications
Executed Daily Monday – Saturday 4:00 A.M. – 6:00 A.M.
Performed by the Data Center
SCOPE
SERVICE REQUEST
Not required. This is a standard service offering of the Data Center
PROCESS DETAILS
INPUTDocumented Checkout Procedure, Automated Checkoutscripts
OUTPUTUpdated Top Tier Application Checkout Spreadsheet
PLANNINGOperations Review (OPREV)
EXECUTIONData Center Services (CO3)
OUR MISSION: align, deliver andrun IS like a business
5
Morning Top Tier Application Checkouts(continued)
PROCESS EXECUTION
MONDAY - SATURDAY
Starts
4:00 AM
Ends6:00 AM
Top Tier Apps checkout
Data Center updates Top Tier AppCheckout Spreadsheet
OUR MISSION: align, deliver andrun IS like a business
6
SCOPE
SERVICE REQUEST
PROCESS DETAILS
Weekend Maintenance Zones
All Infrastructure Changes deployed between 12:00 A.M. and 2:00 P.M.Sunday (IMZ & UMZ)
Executed every weekend (on Sunday)
Checkout of top tier business applications by owners
Not required. This is a standard service offering of the Data Center
INPUTTech Services Change Memos (TSCM), PeregrineServiceCenter Client, Infra-CCB Agenda, IS Planning Calendar
OUTPUTCheckout plan for Top Tier Business Applications
PLANNINGOperations Review (OPREV)
EXECUTIONData Center Services (COWKEND)
OUR MISSION: align, deliver andrun IS like a business
7
Weekend Maintenance Zones(continued)
PROCESS EXECUTION
FRIDAY
Starts
12:00AM
Ends7:00 PM
Tech Services implements itsscheduled changes between12:00 A.M. and 2:00 P.M.
Top Tier Apps checkout
Data Center sends status reportsat 6:30 A.M., 2:30 P.M. and 7:00 P.M.
SATURDAY
SUNDAY
OUR MISSION: align, deliver andrun IS like a business
8
Unplanned Maintenance and Deployments
SCOPE
SERVICE REQUEST
Not required. This is a standard service offering of the Data Center
PROCESS DETAILS
INPUTTech Services Change Memos (TSCM), PeregrineServiceCenter Client, Infra-CCB Agenda, IS Planning Calendar
OUTPUTCheckout plan for Top Tier Business Applications
PLANNINGOperations Review (OPREV)
EXECUTIONData Center Services (COWKEND)
All Infrastructure Changes deployed between 12:00 A.M. and 2:00 P.M.Sunday (IMZ & UMZ)
Executed every weekend (on Sunday)
Checkout of top tier business applications by owners
OUR MISSION: align, deliver andrun IS like a business
9
MONDAY - FRIDAY
Starts
8:00 AM
Ends8:00 PM
Unplanned Maintenanceimplements between8:00 A.M. and 8:00 P.M.
Top Tier Apps checkout
Data Center sends status reportsto Organization
Unplanned Maintenance and Deployments(continued)
PROCESS EXECUTION
OUR MISSION: align, deliver andrun IS like a business
10
SCOPE
PROCESS INITIATION
PROCESS DETAILS
Managed Deploy for Large Project Weekends
Multiple IS Project Deployment weekends
Deployment Communication Coordination across multiple projectdeployments
Checkout of top tier business applications by owners
By Request to Operations Review (OPREV) 4 weeks prior to deployment weekend
INPUTIS Planning Calendar, “word of mouth”, Tech Services ChangeMemos (TSCM), Peregrine ServiceCenter Client, Infra-CCB Agenda
OUTPUTConsolidated Implementation Plan
Consolidated Infrastructure Dependency ListConsolidated Milestone List
PLANNINGOperations Review (OPREV)
EXECUTIONData Center Services (All Shifts)
OUR MISSION: align, deliver andrun IS like a business
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PROCESS EXECUTION
FRIDAY
Starts
8:00 A.M.
Ends10:00 P.M.
Project Teams start deployments
Data Center 24 x 3 deploymentoffice:
–Sends regular status reports on allprojects over the weekend
–Facilitates issue resolution
–Facilitates discussions betweenproject teams and tech services
–Coordinates with top tier apps tocheckout
Data Center sends final statusreport on Sunday evening
SATURDAY
SUNDAY
Managed Deploy for Large Project Weekends(continued)
OUR MISSION: align, deliver andrun IS like a business
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