Reservation

Reservation

Aliño, Juan Miguel M.3H4

What is a Reservation?

•Advance request for available spaceand services at sometime in the future

•A reservation, is in fact, the result of arequest from a client, or someoneauthorized to ask in behalf of the client, thata specific travel product to be set aside, orreserved, for the intended user

3 Steps When Scheduling &Making a Reservation

•1st - consult the appropriate manuals inorder to plan the client’s journey

•2nd - contact the reservations offices of thecarriers or other suppliers involved. (Qualitycontrol). We verify availability, cost, andcondition

•3rd - as you verify, you can also reserve theservices that your clients require

Automated &Non-automated

Manual / Non- Automated

•The traditional way of placingreservation before the advent of e-commerce and the Internet

•Involves direct contact with supplier’sstaff by mobile or regular phone

Manual / Non- Automated

•Time consuming process

•Prone to error

•Information is difficult to transmit withinthe carrier system and to other carriers

Manual / Non- Automated

•Sector/Leg Required. Sectors beingtraveled, that is point of origin to pointof destination

•Date of Travel

•Flight Number/Class

•Passenger(s) Name and how manypassengers (adults/children – withcorresponding ages) or seats arebeing reserved)

•WAITLISTED?

•UNAVAILABLE?

Manual / Non- Automated

•Passenger(s) Names and Number

•Inclusive Dates – “early arrival” and“late departure”

•Rooms Breakdown

•Arrival / Departure Information

•Meals Required

•Special Function/Activities (if any)

•Form of Payment

Manual / Non- Automated

•Introduced by the use of emailcorrespondence and involve writing tothe email address of the supplier andreceiving a reply from a department orindividual

Electronic Reservation