•Ways to generate more revenue & reduceexpenditure by innovative use of resources
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India PostEmpowering &connecting India
India PostEmpowering &connecting India
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Our Vision:Our Vision:
Our Vision:Our Vision:
Empower people by providing,communication, information andfinancial services
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To empower and connectpeople, organizations andgovernments using physical andelectronic networks
Our Mission
Our Mission
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Objectives
•To sustain its position as the largest postal network inthe world touching the lives of every citizen in thecountry.
•To provide mail, parcel, money transfer, banking,insurance and retail services with speed and reliability.
•To provide services to the customers on value-for-money basis.
•To ensure that the employees are proud to be its mainstrength and serve its customers with a human touch.
•To continue to deliver social security services and toenable last mile connectivity as a Government of Indiaplatform.
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•Exercise 3.1
•How to make our social commitment visible &felt.
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India Post NetworkIndia Post Network
•Largest and Oldest Postal System in the world
•Net work of 1,55,204 POs out of which 1,29,553 areBranch Offices
•Serving the people since 1854
•12604 POs are computerized and it will be extendedto Branch Offices in 11th Five year Plan
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India Post Resources India Post Resources as onMarch ,2009
India Post Resources India Post Resources as onMarch ,2009
Category
Number
Group A
638
Group B
6645
Group C
167608
Group D
35158
Total departmental
210049
Gramin Dak Sevaks
273336
GRAND TOTAL
483385
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Group Discussion
•Advantages and Disadvantages of having avast Network
•Scientific use of Resources – Man, Machine &Image
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REVENUE & EXPENDITURE
Where does Revenue come from? (in Million)
(As on 31.3.2010)
(1)Mails :19864.41
(2) Saving Bank (As on 31-3-09): 28024.60
(3) Others : 523.55
(A)TOTAL REVENUE :48412.56
Where do we spend?
(1) Operational Cost :61293.31
(2) Infrastructure & Pension :35828.91
(3) Agency Expenses :2893.73
(B) TOTAL EXPENDITURE :100015.95
DEFICIT (A-B): (-)51603.39
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REVENUE
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EXPENDITURE
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How to calculate ECR?
Sale of postage stamps/stationery
100%
Postage in cash, unpaid article amount, frankingmachine amount
100%
Money order commission
100%
IPO commission
100%
Telephone bill
Total no of bills collected x Rs.5/-
GEB
Total no of bills collected x Rs. 5/-
SB account( including WFA/NREG account),
RD account, TD account
Rs.129.49 per live account yearly
KVP/NSC certificate
Total No of certificate(issue/Discharge) x36.54
IVP certificate
Total No of certificate (Discharge) x 9.70
PLI
7% of premium collected
RPLI
10% of premium collected
Railway/telecom pensioners
Rs. 80/- per payment
EPF pensioners
Rs. 53.6 per payment
Total income of the Post office:
Cont….
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How to calculate ECR?
IMTS
Rs. 260 per transaction
Post box/post bag rent
100 %
Post office quarter rent
100%
Advertisement income
100%
Exam fee income
100%
MO/VPMO from /sale of AD income
100%
Issue of identity card
100%
Sale of old records
100%
Speed post revenue
100%
Sale of gold coin
4% of Total amount Sold
Judicial/non judicial stamp
3% of Total purchase (for HO only)
Sheetal alovera sale
30% of Total sale
Any other income which are not included above
Total income of the Post office:
Cont….
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Calculation of ECR:
Amount of ECR = Total income x 100
(without pension) Total expenditure
Amount of ECR = Total income x 100
(with pension) Total expenditure
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•Exercise 3.2
•Calculate the ECR for your office with the helpof information given to you.
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www.indiapost.gov.in
•Answer the questions with the help ofinformation available in our website.
•Test 3.2
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RFD
•Modernise and consolidate the network
•Provide best in class customer service
•Develop Financial Services
•Grow in existing Businesses
•Develop professional workforce
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Concept of Project Arrow
Present scenario
•70% of people live in ruralareas
•Most villages & small towndo not have connectivity tomainstream economy
Potential of India Post
•Dept has over 1.55 lakh POsacross the country withmore than 1.25 lakh in ruralarea
•This network provides ahuge opportunity toconnect remote areas
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Concept of Project Arrow…
•Make Post office the “window to the world”for ‘aam aadmi’
•This is conceived in April 2008
–Focus on improving the core operations of Postoffices
–Enhancement of “look and feel” to create aunique identity
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Scope
•Get the core right
•Modernize the look and feel
•Focused efforts to significantly improve four core areas of the postalservice
–Mail delivery
–Savings Bank
–Remittances
–Office service levels
•Broad approach to upgrade, enhance capacity and quality in
–Branding
–Technology
–Human resource
–Infrastructure
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Objectives
•Make a visible, tangible, and noteworthydifference in post offices that matters to thecommon man
•Verify and certify progress on ongoing basisusing clearly defined Key PerformanceIndicators (KPIs) for each improvement area
•Set the foundation for a comprehensivetransformation of India Post
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Covers 8 silos
1.Mail delivery
–Ensure same day delivery and same day dispatch
2.Savings bank
–Reduce transaction time
•Counter transactions
•Account transfer
•Closure
•Settlement of claim cases
3. Office service level
–Improve customer satisfaction in all parameters fromappearance to operation
4. Remittance
–Payment of MOs on the day of receipt
–Provide web enabled remittance service
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Covers 8 silos…
5. Human resources
•Identifying roles and job descriptions for all
•Designing suitable training to enhance operational and soft skills of staff
6. Infrastructure
Standardize and consistent interior and exterior blueprint and ensureuniform implementation
7. Technology
–To enable POs to provide all IT enabled services decide required
•Hardware
•Software
•Connectivity
8.Branding
–Ensure uniform brand hierarchy as well as consistency for all productsand services
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KPIs and Scoring Logic
•Measures performance on 19 KPIs
•Performance of each office/circle is measured on a scale of 0 to 100.
•Marks are reduced for each KPI if the performance falls below the target value
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KPIs and scoring logic
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KPIs and Scoring Logic
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India Post 2012
•IT Modernised Project with a total outlay of Rs1877.2 crores.
•In Phase-I, post office up to double handed levelswere supplied with IT hardware and in Phase IIprogram has been built on 3 cornerstones asfollows.
•This project aims to establish Data Centre /disaster recovery centre, Nationwide networkingof Post offices, Supply of computer hardware tonon computerised post offices, mail offices &rural post offices.
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Mail Network Optimisation Project
•1.New operational network would come in toeffect with 1st November 2010
•2.89 Sorting hubs and 42 Intra circle hubs arefunctioning
•3.Sorting Hubs close Speed post bags for eachother
•4.In such circle where no Intra circle hubsfunctions, post offices would be mapped toone of the sorting hub
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•Where an Intra circle hub would function, some ofthe PO be mapped to only one of the sorting hub andsome PO be mapped to both sorting hub and Intracircle hub
•Articles for post office not mapped in Speed net maybe sorted based on the PIN range ( First three digits)
•Sorting hub would do sorting for all delivery postoffice under its catchment area