Dates of changes to services at Bootle Surgery
Closed for all services
Mon 2nd May – Bank Holiday,
**Open Tuesday 3rd May**
Friday 6th May
Tuesday 10th May
Friday 13th May
Tuesday 17th May
Friday 20th May
Tuesday 24th May
Friday 27th May
Mon 30th May – Bank Holiday
**Open Tue 31st May**
Fri 3rd Jun
Bootle Surgery - Changes to Services
Thank you again for your patience and understanding since moving to 3 daysservices. Although we have new Dispensers and Receptionists in training we stillbelieve that keeping on 3 days is safest.
We have also been hit by the sickness bug in our team over the last month andthis demonstrates that if we had moved back to 5 days, we wouldn’t havesufficient capacity in the team to cover. To avoid confusion and disruption, wefeel it best to keep 3 day services at Bootle until a whole practice staffing reviewcan take place. NHSE are fully aware and supportive of this decision. This is ina climate of increasing demand for services and recruitment pressures locallyand nationally.
We are now part of a rural and small practice ‘task group’ in Cumbria who are allexperiencing the same difficulties.
Thank you again to those patients who have registered to use our online servicesto book appointments and order medication. Please do ask for help to set this upas this is a big help to us.
Whilst we continue to review our staffing for both sites and to avoid fatigue andprevent illness in the team; we will remain open until 1.30pm on Monday,Wednesday and Thursday, unless there is a Bank Holiday. This is toallow staff a reasonable break and travel time before continuing to workat Seascale.
The situation remains that if you need to speak to a GP on the day when Bootleis closed, the Doctors at Seascale will call you back to help. For urgent, ‘on theday’ clinical needs you will be offered an appointment at Seascale. Visiting forhousebound or seriously ill patients will not be affected.
Bootle Surgery - Changes to Services (cont)
Drs Carhart and Sowton will continue to carry out the majority of telephoneconsultations from Seascale with Bootle patients and allocate appointments as required(as they currently do already from Bootle). Dr Blyth will attend at least fortnightly sothat you have a choice of a female GP. Appointments for Clinics continue on Thuafternoon and Barbara Fell now has some afternoon Nurse Practitioner slots ifyou prefer an afternoon appointment.
When Bootle surgery is closed in an afternoon, please telephone 01229718711 in the morning before we close to place your medication order. Thisgives us more time to ensure delivery. Alternatively, please order online using PatientAccess.
We experience a high demand for medication orders on Mon and will still attempt toturnaround your repeat orders within 48hrs from request but please order with atleast one week of medication so that you don’t run out. We may have deliveryproblems that we cannot foresee. We will continue to consider all options and willreview the situation on an ongoing basis and would ask you to keep checking ourwebsite for updates. www.seascalehc.co.uk. Our next Patient group meeting is on27th Apr 2016, if have any issues that you would like considered or cancontribute any suggestions whist we continue to experience difficulties,please do let us know.
Please accept our apologies and bear with us during this difficult time for staff.Regards, Drs Illsley, Carhart, Sowton, Osayi and Blyth 25th April 2016