Listening
Unit 7
We spend moretime listening, thanany othercommunicationactivity
HEARING
uPhysiological processthat occurs when youare in the vicinity ofvibration
Listening Process
Listening, Culture,Gender
Effective Listening
Active Listening
I. The Listening Process
Receiving
(stimuli)
Under-
standing
(assignmeaning)
Remembering
(reconstructive)
Evaluating
(pos. or neg.)
Responding
(back-channelingcues orfeedback)
u2.Attending- Theprocess of selection. Ifwe attended to everysound we would gocrazy, so we must filterout some messages andfocus on them.
u3.Understanding/Evaluating – When we makesense of messages.
u4.Remembering- theability to recallinformation/retaining.
uWe only retain 50% ofwhat we hear/listen to.
How much can you retain?
uListening Exam:
u1-4.534,354,435,543
u5.green,red,grey,
u6.red,green,grey
u7.grey,green,red
u8.green,grey,red
u9.Interpersonally I communicatebest non-verbally.
u10.I_____ this interpersonalcommunication class.
u5.Responding- givingobservable feedback tothe speaker.Verbally/non-verbally.
Barriers to listening
uRapid thought
uMessage overload
uPreoccupation
uEgo
uFear
uphysical
II.Listening, Culture,Gender
A.Culture Effects:
1.Speech
2.NonverbalBehaviors
3.Direct and IndirectStyles
4.Credibility
5.Feedback
B.Gender & Listening
III.Styles of EffectiveListening
A.Participatory/Active
A.Passive listening –listening that is attentiveand supportive but occurswithout talking and withoutdirecting the speaker inany nonverbal way. Alsoused negatively to refer toinattentive an uninvolvedlistening.
uEmpathy and objectivelistening – listeningthat warrants that youfeel and see whatspeaker feels andsees. And see beyondand above that.
C.Nonjudgmental andCritical Listening
u*Non-judgmental and criticallistening- listening with anopen mind. Evaluation
D.Surface and Depth
IV.Active Listening = is askill that producestherapeutic effects
+
A.Purposes of ActiveListening
1.Increases Accuracy
2.Validation of OthersFeelings
3.Prompts the Speakerto Explore Their OwnThoughts & Feelings
B.Techniques
1.Paraphrase Speaker’sMeaning
2.Express Understandingof Speaker’sFeelings
3.Ask Questions
Types of ineffective listening
uPseudo-listening- when you give the falseimpression of listening (giving eyecontact, nod and smile, and answeringoccasionally) but you are actually thinkingabout something else.
uStage-hogging (ConversationalNarcissists)- when one turns the topic ofconversations to themselves instead ofshowing interest in speaker.
uSelective listening- yourespond only to the remarksthat interest them, rejectingeverything else.
uInsulated listening- oppositeof selective. Instead oflooking for something thesepeople avoid it.
uDefensive listening- they take others’remarks as personal attacks.
uAmbushing- they listen carefully, butonly to collect information that they’lluse to attack what you say.
uInsensitive listeners- listeners whoaren’t able to listen beyond thewords to understand the hiddenmeanings, so they do not receivemassages clearly.
Key to becoming an effectivelistener
usit upright/ avoid putting hands on chin etc.
uwrite down questions to ask later/ points you didnot understand etc.
ucreate your own examples
uwrite your note in outline form
urhetorical questions
ueye contact
uIf you lose focus, or drift off, re-position yourselfand start again.
uDo not write everything the speaker is saying