HOW THE PRACTICE APPOINTMENT SYSTEM WORKS

HOW THE PRACTICEAPPOINTMENT SYSTEMWORKS

DR FIRST

DR FIRST APPOINTMENT SYSTEM

GP’S START MAKING CALLS AT 8AM

FINISH CALLS 10.30AM

START SEEING PATIENTS FROM CALLS MADEFACE TO FACE FROM 10.30AM – 12.30PM

DEAL WITH PRESCRIPTIONS UNTIL 1.30PM

MAKE HOME VISITS

PAPERWORK

START TELEPHONE CALLS AT 3PM

SEE PATIENTS FROM CALLS MADEFACE TO FACE FROM 4PM – 6PM

PAPERWORK

REVIEW PATHOLOGY RESULTS

TIME FOR HOME BETWEEN 8PM – 9PM

ABOUT 60% OF THE CALLS TAKENFROM PATIENTS DO NOT NEED TO BESEEN, SAVING TIME FOR PATIENTSAND GP’S

ABOUT 30% OF PATIENTS NEVERNEED TO SEE A GP AND COULD LOOKAFTER THEMSELVES VIA SELF-HELP,PHARMACIST HELP/OVER THECOUNTER MEDICATION

DR FIRST APPOINTMENT SYSTEM HASINCREASED OUR CAPACITY AND DEMAND BY19%

WE NOW DEAL WITH 505 GP TELEPHONECONSULTATIONS PER WEEK AND 100 NURSETELEPHONE CONSULTATIONS PER WEEK

WE SEE 320 PATIENTS FACE TO FACE PERWEEK

925 TOTAL PATIENT CONTACTS PER WEEK(PRIOR TO DR FIRST SYSTEM WE HAD 539CONTACTS PER WEEK)

THERE ARE SOME SIMPLE WAYS OUR PATIENTSCAN HELP US RUN TO TIME

Please try not to have more than one problem to deal within your appointment

Please think clearly about your problem before theappointment ( how long have you had it, when does ithappen, what makes it better or worse, how does it feel,any other symptoms etc.)

Please do not say your problem is urgent or an emergency ifit is not.

Please order repeat medication on time- 'emergency’prescriptions cause interruptions for the duty doctor ( weare the only surgery in Warrington who turn repeatprescriptions around in 24 hours.