BILBOROUGH AND ASSARTS FARM MEDICAL CENTRE

BILBOROUGH AND ASSARTSFARM MEDICAL CENTRE

PATIENTSURVEY

Question 1.

When you visit thesurgery premisesfor an appointmentdo you have anydifficulty findingyour way aroundthe surgery e.g.GPs and Nurses’room.

Question 2

Are you aware that we offer the followingselection of GP/nurses appointments?

A) on the day emergency 75%

B) 48 Hour 55%

C) Pre-bookable 75%

D) Weekend 58%

Question 3

Are you happy withthe opening hours ofthe surgery?

Yes

No

Question 4

Do you book your appointments through?

A) Telephone 89%

B) Online 7%

C) Face to face 66%

Question 4 continued..

If your answer toquestion 4 istelephone, is it easyto get through at peaktimes i.e. 10am –12pm.

Question 4 continued..

Are you awareregarding non urgentcalls to be made after2 pm e.g. for results,routine appointmentsetc?

Question 4 continued..

If your answer toquestion 4 is online,is it easy to make anappointment?

Question 4 continued..

If your answer toquestion 4 is in thesurgery, do you findthe reception teamhelpful?

Question 5

Did you know you canmake and cancelappointments online?

Question 6

Did you know thatyou can requestrepeat medicationonline?

Question 7

Where would you findit most useful for ourservices to beadvertised?

A) Newsletter

B) Website

C) Electronic Displayboard in surgery

Question 8

Did you know that wecan send you a textreminding you of anappointment 24 hoursbefore it’s due?

Question 8 continued…..

Would you like us tosend you this on yourmobile telephone?

Question 9

If you are registeredat Assarts FarmMedical Centre didyou know that youcould access theweekendappointments atBilborough MedicalCentre?

Question 10

Are you generallyhappy with theservices provided atthe surgery?

Question 10 continued….

Is there any other service you would liketo be provided within the practice? Pleasespecify which:

Private appointments

Acupuncture

More afternoon appointments at AssartsFarm MC

Other comments

Excellent service x 2

Larger room numbers ?

Cheerful helpful hardworking reception staff

Caring and informative GPs

Always been satisfied with appointments and service

Busy lines

GPs can run late

More reception staff?

Very Happy