Listening & Non-VerbalCommunicationListening & Non-VerbalCommunication
Mrs. BerryMrs. Berry
8th Grade8th Grade
Medical Skills & ServicesMedical Skills & Services
ListeningListening
Listening: the process of receiving, constructing andresponding to spoken or nonverbal messages.Listening: the process of receiving, constructing andresponding to spoken or nonverbal messages.
To hear something with thoughtful attention.To hear something with thoughtful attention.
ListeningListening
Listening is with the mindListening is with the mind
Hearing with the sensesHearing with the senses
Listening is consciousListening is conscious
An active process of eliciting informationAn active process of eliciting information
Ideas, attitudes and emotionsIdeas, attitudes and emotions
Interpersonal, oral exchangeInterpersonal, oral exchange
ListeningListening
Listening is an active process that has three basicsteps.Listening is an active process that has three basicsteps.
1.Hearing=hearing means listening enough to catchwhat the speaker is saying.1.Hearing=hearing means listening enough to catchwhat the speaker is saying.
2.Understanding= the next part of listening happenswhen you take what you have heard andunderstand it in your own way.2.Understanding= the next part of listening happenswhen you take what you have heard andunderstand it in your own way.
3.Judging=after you are sure you understand whatthe speaker has said, think about whether it makessense.3.Judging=after you are sure you understand whatthe speaker has said, think about whether it makessense.
Listening SkillsListening Skills
You can improve your listening skills by followingsome of these tips:You can improve your listening skills by followingsome of these tips:
Maintain eye contactMaintain eye contact
Eye contact keeps you focused on the job at handand keeps you involved. Sit up straight and let thespeaker know you understand. At appropriatetimes you may also smile, frown, laugh, or be silent.These are all ways to let the speaker know you arelistening.Eye contact keeps you focused on the job at handand keeps you involved. Sit up straight and let thespeaker know you understand. At appropriatetimes you may also smile, frown, laugh, or be silent.These are all ways to let the speaker know you arelistening.
Avoid distractions-don’t let your mind wander orbe distracted by anything and everything.Avoid distractions-don’t let your mind wander orbe distracted by anything and everything.
Be an active listener- Ask yourself questions as youlisten. What key points is the instructor making?Be an active listener- Ask yourself questions as youlisten. What key points is the instructor making?
Listen for main ideas – The main ideas are the mostimportant points the speaker wants to get across.Pay special attention to statements that begin withphrases such as “my point is” or “the thing toremember is”Listen for main ideas – The main ideas are the mostimportant points the speaker wants to get across.Pay special attention to statements that begin withphrases such as “my point is” or “the thing toremember is”
Nonverbal CommunicationNonverbal Communication
Actions speakslouder thanwords!!!!Actions speakslouder thanwords!!!!
Non-VerbalCommunicationNon-VerbalCommunication
Non-verbal communication is the communicationwith which we convey messages through gestures,eye access cue, body movements, facial expressions,clothing, and eye contact.Non-verbal communication is the communicationwith which we convey messages through gestures,eye access cue, body movements, facial expressions,clothing, and eye contact.
Non-verbal communication is the message orresponse not expressed or sent in words- hints,suggestions, indications.Non-verbal communication is the message orresponse not expressed or sent in words- hints,suggestions, indications.
Non-VerbalCommunicationNon-VerbalCommunication
Non-Verbal signals are unconscious parts of ourbehavior which is deeply rooted part in our entiremakeup.Non-Verbal signals are unconscious parts of ourbehavior which is deeply rooted part in our entiremakeup.
In fact, it is the most basic part of our personalityIn fact, it is the most basic part of our personality
NVC is the unspoken communication that goes onin every Face-to-Face encounter with anotherhuman being.NVC is the unspoken communication that goes onin every Face-to-Face encounter with anotherhuman being.
Body LanguageBody Language
Body Language ”The bodily gestures, postures, and facial expressions bywhich a person communicates nonverbally with others”Body Language ”The bodily gestures, postures, and facial expressions bywhich a person communicates nonverbally with others”
Body Language?Body Language?
1.Facial expressions1.Facial expressions
2.Eyes2.Eyes
3.Lips3.Lips
4.Arms4.Arms
5.Hands5.Hands
6.Fingers6.Fingers
TouchTouch
Communicating through touch is another importantnonverbal behaviorCommunicating through touch is another importantnonverbal behavior
Touch is culturally determined and each culture hasa clear concept of what parts of the body one maytouch.Touch is culturally determined and each culture hasa clear concept of what parts of the body one maytouch.
Indians: typically don’t touch with the lefthand. To do so is a social insult.Indians: typically don’t touch with the lefthand. To do so is a social insult.
Mannerly in India to receive anything fromothers is only allowed with right hand.Mannerly in India to receive anything fromothers is only allowed with right hand.
Touch can communicateTouch can communicate
AffectionAffection
AttentionAttention
Announcing a responseAnnouncing a response
Greetings inclusionGreetings inclusion
SupportSupport
Tips to improve NVCommunicationTips to improve NVCommunication
Positive NV behavior improves your non-verbalcommunication effectiveness.Positive NV behavior improves your non-verbalcommunication effectiveness.
You can improve your effectiveness as a non-verbalcommunicator by observing and analyzing both thephysical interactions and the body language,appearance, gestures, vocal cues, eye contact, andtouching behavior of the participants.You can improve your effectiveness as a non-verbalcommunicator by observing and analyzing both thephysical interactions and the body language,appearance, gestures, vocal cues, eye contact, andtouching behavior of the participants.
In your notebookIn your notebook
Title – nonverbal communicationTitle – nonverbal communication
Number your paper 1-10 Number your paper 1-10
Describe in your own words what each numberis saying in their non-verbal body language.Describe in your own words what each numberis saying in their non-verbal body language.
Classwork- will be gradedClasswork- will be graded
Good Luck!Good Luck!
2nd assignment2nd assignment
Title – nonverbal communicationTitle – nonverbal communication
Number your paper 1-13 (notebook) Number your paper 1-13 (notebook)
with the provided list fill in the blanks withwhat each gesture represents.with the provided list fill in the blanks withwhat each gesture represents.
Classwork- will be gradedClasswork- will be graded
Good LuckGood Luck
