listening

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Can YouHear MeNow?

Tip:Good communication skills require a high level of self-awareness. By understanding your personal style of communicating, you will go a long way towards creating good and lasting impressions with others.

About Active Listening

Good communication skills require a high level of self-awareness. By understanding your personal style ofcommunicating, you will go a long way towards creatinggood and lasting impressions with others

About Active Listening

What is the difference
Between listening and Hearing?

Listening is understanding
or getting meaning
from sounds that are heard

Random Facts about Listening

•Fortune magazine states that listeningis the top management for success inbusiness

•We only remember 25% of what wehear

•We spend the majority of our liveslistening

•Billions of dollars are wasted eachyear because of poor listening skills

Who Cares?

•Good listeners are more popular

•Good listeners make more money

•Good listeners make better grades

•Good listening involves tuning into ourselvesas well as others.

•Listening is a thinking skill

Tip:Good communication skills require a highlevel of self-awareness. By understandingyour personal style of communicating,you will go a long way towards creatinggood and lasting impressions with others

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Speak120 to180 wpm

Hear 50 words

Tune in think

Hear next 60words

Tune out

Hear next 70words

Think

Tune out …..

Passive Listeners

does not :

•share responsibility

•participate in thecommunicationprocess

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Listening Bad Habits

•Tune out dull topics

•Fake attention

•Yield to distractions

•Criticize delivery or

physical appearance

•Jump to conclusions

•Overreact toemotional words

•Interrupt

Filters that distort

•Education

•Biases

•Attitude

•Age

•Experience

•Emotion

•Religion

•Family

•Physical condition

•Morals

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Active Listeners

• try to understand thecontent and feeling ofwhat is being said

• check with the speakerto see if he/she heardwhat the speakerintended tocommunicate.

http://www.wikihow.com/images/9/98/Ladys-talk-3506.jpg

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METHODS TO TEST UNDERSTANDING

•Parroting

•Paraphrasing

•Clarifying

Characteristics of a good Listener

Characteristics of active listeners:

•Spends more time listening than talking

•Let’s the speaker finish his or her ownsentences

•Let’s the other person finish speaking beforeresponding

• Allows the other person to speak and doesnot dominate the conversation

•Aware of own biases

• Asks open-ended questions

• Focuses on what is being said and not whatone’s response will be to the

speaker

Listening strategies

•Use your listening spare time effectively

-Explore what is coming next

- Analyze the speakers message

- Review what you have heard

-Search for hidden meaning

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Be ready to listen!!!!

•Be well rested, well nourished and prepared

•Sit close enough to hear, and position yourselfso that you avoid distractions

•Mentally, leave distractions behind

•Predict what you might hear. Formulatequestions you might hear ahead of time

Resources

http://www.uen.org/Lessonplan/preview.cgi?LPid=28907