Listening Skills
For
School Outreach
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Hearing
Refers to the process by which sound waveshit the ear with speed and are transmitted tothe brain.
It is an unlearned process occurring withoutconscious effort on our part.
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Listening
Describes a skill which one learns. Theprocess of listening is tuning in or tuning outvoices, noise music.
It is a conscious choice made about what willreceive attention.
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Art of Listening
Listening sounds simple, but becoming aperceptive listener is infinitely more difficultthan becoming an eloquent speaker.
Are you really listening or hearing?
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Active Listening
Active listening skills help us to
learn how the other person sees the situation and whatthey need in order to resolve a disagreement.
We often forget that others cannot read our mind and that ifwe are to be understood, we must communicate clearly.
Active listening does not mean
we agree with the other person, it means that we are tryingto understand how he/she sees the situation.
By using active listening, we can often find that ourown needs as well as needs of the other person canbe more fully satisfied.
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Lag Time
Must of us speak at the rate of 100 to 150words per minute. Some speak slower at only80 or 90 per minute, and others gust up to170 words per minute.
We can listen at the rate of 450 to 600 wordsper minute.
This means we can think five times fasterthan we can talk.
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The question is if you are listening tosomeone speaking 100 words per minute andyour can listen at close to 600 words. What isyour mind doing the rest of the time?
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Non Verbal Statistics
Words:7%
Tone & Gestures:38%
Facial expressions :55%
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INFORMATION MODEL
Speaker Listening
Perception
Assumptions
Communication Style
EVENT
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Listening Skills
1.Hearing
2.Understanding
3.Judging
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Hearing
Listening enough to catch what the speaker issaying, If you can repeat a fact from thespeaker, then you have heard what has beensaid.
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Understanding
Take what you have heard and understand itin your own way.
Try to paraphrase or summarize thespeaker’s facts.
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Judging
After you are sure you understand thespeaker, ask yourself if it makes sense.
Question the fact or the point
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Tips for being a good listener
Give your full attention to the speaker
Make sure your mind is focused
Let the speaker finish before you begin to talk
Let your self finish listening before you begin tospeak
Listen for main ideas
Ask questions
Give feedback
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Indeed, listening is an important skill tohave in life. However, you must also becareful not to end up listening to thewrong things. Gossip, for example, is oneof them.
Thoughts
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Don’t be part of that group of people whodon’t care about what others think. Be theperson who listens. Be the person whocan make a difference.
In Closing…
Thank you for theopportunity