Listening
We spend moretime listening, thanany othercommunicationactivity
HEARING
uPhysiological processthat occurs when youare in the vicinity ofvibration
Listening Process
Listening, Culture,Gender
Effective Listening
Active Listening
I. The Listening Process
Receiving
(stimuli)
Under-
standing
(assignmeaning)
Remembering
(reconstructive)
Evaluating
(pos. or neg.)
Responding
(back-channelingcues orfeedback)
u2.Attending- Theprocess of selection. Ifwe attended to everysound we would gocrazy, so we must filterout some messages andfocus on them.
u3.Understanding/Evaluating – When we makesense of messages.
u4.Remembering- theability to recallinformation/retaining.
uWe only retain 50% ofwhat we hear/listen to.
How much can you retain?
uListening Exam:
u1-4.534,354,435,543
u5.green,red,grey,
u6.red,green,grey
u7.grey,green,red
u8.green,grey,red
u9.Interpersonally I communicatebest non-verbally.
u10.I_____ this interpersonalcommunication class.
u5.Responding- givingobservable feedback tothe speaker.Verbally/non-verbally.
Barriers to listening
uRapid thought
uMessage overload
uPreoccupation
uEgo
uFear
uphysical
II.Listening, Culture,Gender
A.Culture Effects:
1.Speech
2.NonverbalBehaviors
3.Direct and IndirectStyles
4.Credibility
5.Feedback
B.Gender & Listening
III.Styles of EffectiveListening
A.Participatory/Active
IV.Active Listening = is askill that producestherapeutic effects
A.Purposes of ActiveListening
1.Increases Accuracy
2.Validation of OthersFeelings
3.Prompts the Speakerto Explore Their OwnThoughts & Feelings
B.Techniques
1.Paraphrase Speaker’sMeaning
2.Express Understandingof Speaker’sFeelings
3.Ask Questions
uEmpathy and objectivelistening – listeningthat warrants that youfeel and see whatspeaker feels andsees. And see beyondand above that.
C.Nonjudgmental andCritical Listening
u*Non-judgmental and criticallistening- listening with anopen mind. Evaluation
D.Surface and Depth
A.Passive listening –listening that is attentiveand supportive but occurswithout talking and withoutdirecting the speaker inany nonverbal way. Alsoused negatively to refer toinattentive an uninvolvedlistening.
Types of ineffective listening
uPseudo-listening- when you give thefalse impression of listening (givingeye contact, nod and smile, andanswering occasionally) but you areactually thinking about somethingelse.
uStage-hogging (ConversationalNarcissists)- when one turns thetopic of conversations to themselvesinstead of showing interest inspeaker.
uSelective listening- yourespond only to the remarksthat interest them, rejectingeverything else.
uInsulated listening- oppositeof selective. Instead oflooking for something thesepeople avoid it.
uDefensive listening- they take others’remarks as personal attacks.
uAmbushing- they listen carefully, butonly to collect information that they’lluse to attack what you say.
uInsensitive listeners- listeners whoaren’t able to listen beyond thewords to understand the hiddenmeanings, so they do not receivemassages clearly.
Key to becoming an effectivelistener
usit upright/ avoid putting hands on chin etc.
uwrite down questions to ask later/ points you didnot understand etc.
ucreate your own examples
uwrite your note in outline form
urhetorical questions
ueye contact
uIf you lose focus, or drift off, re-position yourselfand start again.
uDo not write everything the speaker is saying