DR NAGPALS SURGERYPATIENT SURVEY RESULTS2013-2014
Details of the GP Patient Survey:
The survey was put together following the lastPatient Participation Group Meeting. The survey wassent out to all members and approved.
The questionnaires were handed out from Monday20th January 2014 until 150 had been returned.
The Questions
The survey asked questions relating to:
Access to appointments
Telephone access to book appointments
Clinical consultations
Patient Participation Group
Online appointments
Patients Surveyed
Question1
Question 2
Question 3
Question 4
Question 5
Question 6
Question 7
Question 8The information provided by the reception staff?
Question 9
Question 10Did you know that we now offer online appointments?
Question 11
Question 12
Question 13Did you know that the surgery has a Patient Participation Group Meeting?
Question 14
What other service would youlike to see at the practice?
Online surveys
Appointments which can be made up until the afternoon
Cant really ask for anymore as I can book on line now
All good
Improve telephone service
Child only clinics aged 0-5 years old- Both Doctor/Nurse
Order prescription over the phone
More evening and weekend surgeries
More politeness by reception staff and to remind them they arereceptionist not doctors
Quick test result
You offer all I require at present thank you
This practise is excellent and have always been helpful and informativeall the staff are brilliant, caring and helpful. I don’t know how they couldimprove on an excellent service
I would like to see soft spoken staff at the reception
Weekend opening
Get appointment on same day
More understanding of patients and should be able to book appointmenton site and not waiting a week
When you have urine and blood tests a phone call for results
The old reception staff at times could be rude however this hasimproved
We really happy doctor good
The surgery could do with more staff to answer the phone tomake appointments especially in the morning as you could beringing over 50 times to get through
Longer opening times at weekend and evenings
Improvement of reception staff. Selective member of patients toengage a monthly meeting to improve and to move forward withany issue that may arise
More telephone lines
SURVEY ACTION PLAN/CHANGES?
