Hearing is a passive physical act that requiresno effort
Listening is the act of hearing while alsoretaining and comprehending theinformation
You can hear but it doesn’t mean you’relistening!
When there isconstructionhappening aroundyou, do you hearthe noise or listento the noise?
Do you listen tomusic or do youhear the music?
What aboutwhen you’restudying?
The ability to listen carefully will allow you to:
answer questions
understand assignments
work better in a team
solve problems with customers, co-workers,and bosses
understand what other people are saying (ornot saying)
When people don’t feel listened to, theywill assume that:
You don’t care.
You don’t like them.
They aren’t valued.
What they have to say isn’t important.
Physical Barriers
•Distractions in the environment
•Example?
Attitudinal Barriers
•Distracted with work problems
•Believing that you are moreknowledgeable than the speakerand that you have nothing new tolearn from his ideas
Gender Barriers
•Men and women listen differently
•Women like to listen for the emotionsbehind a speaker’s words.
•Men listen more for the facts and thecontent.
Cultural Barriers
•Words pronounced differently because of culture.Different accents also happen within a culture.
•Easterners and Westerners listen differently
•Easterners focus on listening. Silence is a sign ofrespect. Westerners focus more on speaking
Face the speaker
Don’t interrupt
Ask questions but
wait for pauses
Pay attention
Give feedback
Pay attention to what is
not said.
A good listener knows that payingattention to what the speakerdoesn't say is as important aspaying attention to what he doessay.
Look for non-verbal cues such as facialexpressions and posture.
Known as kinesics
is an important aspect of moderncommunications and relationships.
Nervous
Confident
Nervous
Confident
Body language reveals two things:
Your own body language reveals your feelings andmeanings to others.
Other people's body language reveals theirfeelings and meanings to you.
Body language is important when we meetsomeone for the first time.
Body language helps to create firstimpressions.
When we meet someone for the first time, bodylanguage largely determines our first impressionof them.
This can happen whether you realize it or not
how we position our bodies
our closeness to and the space between usand other people (proxemics), and how thischanges
our facial expressions
how our eyes move and focus
how our bodies connect with other non-bodily things, for instance, pens, cigarettes,spectacles and clothing
our breathing, and other less noticeablephysical effects, for example our heartbeatand perspiration
to determine if a person is paying attention
to see if a person is confident or insecure
to spot if someone is lying
Nervous
Happy
Bored
Angry
Confident
Insecure
Irritated
Lying
Eyes
The way we stand
Legs and feet
Personal space
Looking to their right or up andto their right
Using their imagination – watchout for exaggeration of the truthor for complete lies.
Looking down and to theirright, or to their left, or up andto their left:
Using their memory – they arebeing honest and truthful.
When you stand, keep your back straight
This shows comfort with yourself and ease inthe situation.
Slouching, sticking your belly out, stuffingyour hands in your pockets, and folding yourarms defensively all suggest unease
The jiggling of the feet is a sign that the person wants to getaway from a situation.
Crossed legs show that your closed off or uncertain.
Never ask a person to make a decision if they have their legsor arms crossed.
If a person locks one foot around their calf or thigh they areshowing signs of timidness.
If a person sits oddly in a chair they are showing you thatthey don’t see you as important and they are very dominate.
Every human has a territory.
Personal Space refers to the nearby area thatis around a person.
It depends on how comfortable you are if astranger is standing right next to you.
When people are forced into a smaller space,people do other things like:
avoid eye contact
keep silent
It is because of our personal space.
The more a person likes you, the closerhe/she will stand next to you
About 15 to 45 cm
This is the most important zone as it is onlyreserved for close friends and family
This includes parents, children, family and verybest friends
Strangers who enter will cause changes in ourbody as we will feel threatened.
Perspiring
Moving away
About 45 cm to 1.2 meters
This is the distance for social gatherings suchas parties, friendly interactions
About 1.2 to 3.5 meters
This is for strangers we have just met andacquaintances
Usually, people in this zone have a reason tospeak to each other
Anything over 3.5 meters
Used to for an audience or large group ofpeople
Not a lot of eye contact
Being respectful of someone’s personal space isa social skill.
People who do not know how to use appropriatesocial skills may make things uncomfortablewith the people they are talking to.
This may create barriers in communication.
It is important to remember that differentcultures have different ideas about personalspace.