Heady Hill Surgery PPG Survey2012-13
•Here are the resultsof the survey carriedout at the surgery.
•Thank you to all whotook the time to fillone in.
•Results will bereviewed at the nextmeeting.
Who did you see at the surgery today?
Did you find it easy to get an appointment?
In the reception area, can other patients over hearwhat you say?
How helpful do you find the Reception Staff?
In the past 6 months how easy have you found thefollowing? Getting through on the phone?
In the past 6 months, have you tried to book aheadfor an appointment with a doctor? By ‘bookingahead’ we mean an appointment more than 2 fulldays in advance?
Are you satisfied with the open hours of thesurgery?
Would you like your surgery open at additionaltimes?
Other (please Specify)
Just for convenience
Wednesday All Day
Maybe Saturday am
Only through convenience for after work- but Iam pleased with hours now too.
Possibly 1 lunchtime a week.
Saturday Mornings
Saturdays please
Are there any changes you can suggest toimprove the surgery and how we work?
Not really – I feel this is an excellent practice withexceptional staff and caring service- THANK YOU!
No
I have never had any complaint since being registeredwith Dr Wood for the past 17 years. My old Dr’ssurgery and GP was horrendous –you guys are great .I’m pleased + grateful to be registered here.
Being able to answer phone at 9am when it says it’sopen & to be able to book an appointment for the dayafter if I cannot get in on the day I phone
No
No
Any other comments?
As Above
No
Open Wednesday afternoon
Well done/ I’m happy and confident in the treatmentand advice I receive and believe my care here at thesurgery is second to none. I encourage my family andfriends to register here!
I tried to get this appointment for 3 weeks. I can onlyhave a morning appointment because I work in theafternoon.
Overall I think the surgery and doctors are great andvery accommodating.
No