Patient participation group

Preventative medicine and healthylifestyle

Larkside practice, Luton 12.12.2013

Dr S. Maroju, GP

Preventative medicine and role ofpatients

•NHS health checks forthose in eligible category

•Annual checks for chronicdiseases

•Screening tests i.e cervicalsmears tests, Fob Kits,breast cancer screeningfor those at risk groups.

•Immunisation for childrenand elderly per new DOHguidance.

•Leaflets in the surgerydisplay board, surgerywebsite, healthcareprofessionals.

•Recall letters sent fromsurgery

•Letters sent fromresponsible health carecentres.

•DNA letters sent topatients from our surgery.

Healthy life style promotion

Patients as population

•Smoking is harmfulespecially duringpregnancy, close topeople with respiratoryconditions.

•Alcohol intake should bein moderation

•Maintaining health BMI20-24.9

•Aim for active exercises

•Active Luton to be started

Healthcare professionals

•At every possibleopportunity whenappropriate discuss healthylife style measures andpromote them.

•For those people who areunsure, promote activeintervention measures andencourage them by sign-posting to appropriateadvisory lines i.e referralsby gps.

What we are actively working on….

Clinicians

•Gps and nurses are moreinvolved in holistic care andable to give more time formost patients.

•Prescription on the day forurgent/48hours for routineas per practice policy

Management

•Improving access ontelephone bookings forpatients.

•Registering patients mobilenumbers for text alerts.

•Online ordering of routineprescriptions

•Improve general access forpatients who work i.eSaturday prebookedappointments.

Websites for patients access

www.larkside.gpsurgery.net: opening hours, services, minorsurgery clinics, mother and baby clinics, phlebotomy,midwife clinics, AAA screening clinic, counselling services.

•Is A&E really for you-youtube video

•Outside GP hours call 111 advice line

•NHS videos for common conditions like tonsillitis, UTI,Thrush, Shingles.

www.patient.co.uk-patients information on general conditions

www.nhs.uk -NHS Choices your health, your choices

www.carersuk.org -for Carers support

www.ageuk.org.uk- age concern

Discussion with PPG

•Comments

•Excellent presentation with usefulinformation for patients.

•Helps patients to understand what toexpect from the practice and why we askthem to have certain checks and tests.

•Group all agreed that text messaging forpatients with mobile phones was a goodidea.

•Group all agreed that online repeatprescriptions was a good idea.

•Good advertising of current and newservices in as many formats as possible.

•Older patients may find it difficult toarrange appointments because they don’twant to be a bother.

•Lack of buses to Churchfield. Could PPGorganise petition?

•Suggestions

•Could patients have more information onwhat happens to their blood tests andhow the results are processed?

•Patients could sign up for email copies ofthe practice quarterly newsletter

•A screen for calling patients rather thanthe GP/nurse coming out to call patients

•Saturday blood tests for working patients(not currently possible as no courierservice from L&D)

•Private areas in reception for patients todiscuss personal information withreception

•Ticket booking system for patients waitingin the morning for reception to open

•Could text messages remind patients tocancel appointments if not needed so thatsomeone else can use them

Thank you all