Lesson 3 :
Guidelines to Listening and Speaking
Before I tell you what it is…
Allow me tell you what it is not.
Communication is NOT
Communication is NOT
Communication is NOT
Communication is NOT
Communication is NOT
Communication is:
7% What you say
(words)
38% How you say it (volume, pitch, rhythm, etc.)
55% Your body language (facial expressions, posture, etc.)
The Details
The Four Major Factors
There are four major factors that come intoplay in any form of communication.
These four factors should be present to haveeffective communication.
The Four Major Factors
The Speaker
The Four Major Factors
The Speaker
The Four Major Factors
The Listener
The Four Major Factors
The Listener
The Four Major Factors
The Message
The Four Major Factors
The Message
The Four Major Factors
The Delivery
The Four Major Factors
The Delivery
The Four Major Factors
The Delivery
The Four Major Factors
The Delivery
The Four Major Factors
The Delivery
The Four Major Factors
The Speaker
The Listener
The Message
The Delivery
Who is the Speaker?
The speaker is the anchor of any formconversation
He is the one who delivers the package- themessage
Who is the Speaker?
The speaker must have completeunderstanding of the message that has to bedelivered.
The speaker must have the physical ability todeliver the message
Tips for a Speaker
Tips for a Speaker
Know what you want to say
Be direct to the point
Speak at a moderate pace
Look at the listener in the eye
Why is listening important?
Why is listening important?
1. Since the rise of the radio and thedevelopment of television, the spoken wordhas regained much of its lost stature.
2. Being listened to means we are takenseriously, our ideas and feelings are known,and, ultimately, what we have to say matters.
Why is listening important?
3. Generous listening enhances our ownwell-being and is the natural perspective ofpsychology, in which all human behavior isseen as motivated by the agendas of the self.
4. We learn our culture largely throughlistening; we learn to think by listening; welearn to love by listening; we learn aboutourselves by listening.
Why is listening important?
5. Being listened to spells the differencebetween feeling accepted and feelingisolated.
6. In our society, listening is essential to thedevelopment and survival of the individual.
7. Most people will not really listen or payattention to your point of view until theybecome convinced you have heard andappreciate theirs.
Statistics
Statistics
1. Some studies indicate that we may belistening at only a 25 percentcomprehension rate.
2. How much of what we know that we havelearned by listening? 85%.
3. Amount of the time we are distracted,preoccupied or forgetful? 75%
Statistics
4. How much we usually recall immediatelyafter we listen to someone talk? 50%
5. Amount of time we spend listening? 45%
6. How much we remember of what we hear?20%
Statistics
7. Amount of us who have had formaleducational experience with listening? lessthan 2%
8. We listen at 125-250 words per minute,but think at 1000-3000 words perminute.
9. Number of business studies that indicatethat listening is a top skill needed forsuccess in business?
10 Irritating Listening Habits:
10 Irritating Listening Habits:
1. Interrupting the speaker.
2. Not looking at the speaker.
3. Rushing the speaker and making him feelthat he’s wasting the listener’s time.
4. Showing interest in something other thanthe conversation.
5. Getting ahead of the speaker andfinishing her thoughts.
10 Irritating Listening Habits:
6. Not responding to the speaker’s requests.
7. Saying, “Yes, but . . .,” as if the listenerhas made up his mind.
8. Topping the speaker’s story with “Thatreminds me. . .” or “That’s nothing, let metell you about. . .”
9. Forgetting what was talked aboutpreviously.
10. Asking too many questions about details.
10 Poor Listening Habits
10 Poor Listening Habits
Effective listeners do their best to avoid thesehabits:
1. Calling the subject uninteresting
2. Criticizing the speaker &/or delivery
3. Getting over-stimulated
4. Listening only for facts (bottom line)
5. Not taking notes or outlining everything
10 Poor Listening Habits
6. Faking attention
7. Tolerating or creating distractions
8. Tuning out difficult material
9. Letting emotional words or ideas blockthe message or get us of track
10. Wasting the time difference between speedof speech and speed of thought
Reasons for poor listening
1. Not focusing on the message.
2. Passive listeners.
3. A physical communication setting thatworks against listening.
4. Listener’s own needs that may competewith the speaker’s ideas.
5. Unfamiliar language.
6. Preset ideas about the topic, the speaker,or the occasion
The Message
The message is the essence ofcommunication. It is the package that thespeaker delivers.
The message should be, of all things, clearand easy to understand
It should be delivered in a language that canbe understood by the listener
The message should be pure and free ofunnecessary mumbo-jumbo
OPENINGS. Stay away from the predictable(Good morning..., Today, I'm here to talkabout...). Instead:
Begin with a provocative question, anecdote,or current event—and how it relates to thecontent.
Ask the audience a question
Set up a problem—and promise that they'llhave all the tools for a solution by the end ofthe class.
CLOSINGS. Many speakers simply talk until theend of the time or beyond it—and say, "I seewe're out of time." Instead:
Plan a rhythm for your speaking—plan to endwith content 5 minutes early, so you cansummarize, raise questions.
Set aside a time for questions—and structurethat time.
Delivery
Be conversational; speak naturally; beyourself (or your best self).
Vary your pacing and voice.
Use gestures to emphasize points.
Look at the audience.
Use language to create pictures.
Observe the techniques of others.
The Four Major Factors
The Speaker
The Listener
The Message
The Delivery
The Four Major Factors
Put all these factors together
The Speaker
The Message
The Listener
The Delivery
Going Shopping!
Lesson 3 :
Guidelines to Listening and Speaking