Patient Survey 2012Jan-Feb
Strensham Road Surgery
Survey
183 patients surveyed
Questionnaires given to patients over a 4week period
Any patient seeing doctor or nurse wasgiven questionnaire
RESULTS
Receptionists & Appointments
How helpful do you find the receptionistat your practice
How easy is it to get through to someoneat the surgery by phone
How easy is it to book ahead in yourpractice
How quickly do you usually get seen by adoctor
How long did you wait for your mostrecent consultation to start
Latest GP consultation
How good was the last GP you saw atgiving you enough time
How good was the last GP you saw atlistening to you
How good was the last GP you saw atinvolving you in decisions about yourcare
How good was the last GP you saw attreating you with care and concern
Did you have confidence and trust in theGP you saw
Latest nurse consultation
How good was the last nurse you saw atgiving you enough time
How good was the last nurse you saw atlistening to you
How good was the last nurse you saw atinvolving you in decisions about yourcare
How good was the last nurse you saw attreating you with care and respect
Did you have confidence and trust in thenurse you saw
Demographics
Demographics - Sex
Demographics - Age
Demographics - Ethnic origin
Patients Comments
‘I would like to have less waiting time to see the doctor’
‘I am quite satisfied with the practice. Joining of a new doctor is verygood step’
‘good docs, good staff’
‘Very helpful and welcoming receptionists. Well experienced nurses,excellent GP’s. many thanks.’
‘patients reminded of due check ups. Reception staff assuring inemergency’
‘I have always felt valued and listened to. If appointments are notavailable and I need to speak to a GP, I have been able to’
‘waiting times are diabolical. This must be adressed’
‘I would like to thank everyone and say keep up with the excellentcare of patients’