Listening SkillsListening Skills
Advanced SpeechAdvanced Speech
Listening vs. HearingListening vs. Hearing
What is thedifference?What is thedifference?
Passive vs. Active?Passive vs. Active?
Rate of speakingvs. braincomprehension?Rate of speakingvs. braincomprehension?
Four Ways to ListenFour Ways to Listen
AppreciativeAppreciative
DiscriminativeDiscriminative
EmpathicEmpathic
CriticalCritical
Give examples ofeach.Give examples ofeach.
Faulty Listening Behaviors andReasons for Poor Listening HabitsFaulty Listening Behaviors andReasons for Poor Listening Habits
Pseudo listeningPseudo listening
Stage hoggingStage hogging
Selective listeningSelective listening
Filling in the gapsFilling in the gaps
Assimilation to prior messagesAssimilation to prior messages
Focusing of delivery/physical appearanceFocusing of delivery/physical appearance
Perception, stereotyping, status,experiencePerception, stereotyping, status,experience
Faulty Listening Behaviors andReasons for Poor Listening HabitsFaulty Listening Behaviors andReasons for Poor Listening Habits
Insulated listeningInsulated listening
Defensive listeningDefensive listening
AmbushingAmbushing
Insensitive listeningInsensitive listening
CriticizingCriticizing
Distractions-three types of noiseDistractions-three types of noise
Cultural differencesCultural differences
Faulty Listening Behaviors andReasons for Poor Listening HabitsFaulty Listening Behaviors andReasons for Poor Listening Habits
EffortEffort
Message overloadMessage overload
Rapid thoughtRapid thought
Talking has more apparentadvantages (interrupters)Talking has more apparentadvantages (interrupters)
Lack of trainingLack of training
Jumping to conclusionsJumping to conclusions
EthnocentrismEthnocentrism
Become a Better ListenerBecome a Better Listener
Take listening seriouslyTake listening seriously
Resist distractionsResist distractions
Don’t be diverted byappearance/deliveryDon’t be diverted byappearance/delivery
Make an effortMake an effort
Suspend judgmentsSuspend judgments
Focus your listening-into, body,conclusionFocus your listening-into, body,conclusion
Become a Better ListenerBecome a Better Listener
Ask questionsAsk questions
Invite comments from othersInvite comments from others
Identify areas of commonalitiesIdentify areas of commonalities
Vary and provide clear verbalresponsesVary and provide clear verbalresponses
Use nonevaluative responsesUse nonevaluative responses
Provide affirming statementsProvide affirming statements
Become a better listenerBecome a better listener
Provide affirming statementsProvide affirming statements
Demonstrate bodily responsivenessDemonstrate bodily responsiveness
Lean forwardLean forward
Relaxed, but alert postureRelaxed, but alert posture
Become a Better ListenerBecome a Better Listener
Establish an open body positionEstablish an open body position
Responsive facial expressions andbodily movementResponsive facial expressions andbodily movement
Direct eye contactDirect eye contact
Sit or stand close to the speakerSit or stand close to the speaker
Provide supportive utterancesProvide supportive utterances
Rhetorical Devices/PropagandaRhetorical Devices/Propaganda
TestimonialsTestimonials
False comparisonsFalse comparisons
Jumping on the bandwagonJumping on the bandwagon
Stacking the deckStacking the deck
Name callingName calling
Guess the device.Guess the device.
