Radiant-Seacom Repairs
RMA Self Service Portal Training
•The Radiant-Seacom Repairs RMA website is a “self-service” 24x7 portal that allows our customers to quicklygenerate an RMA number and ship products minimizingwait times.
•The web location of the portal is:
http://rma.radiantpowercorp.com
•In addition, the packing slips generate a “QR Code”that improves the efficiency of the RMA process.
•The first step to using the RMA portal is to “Register for an Account”.
•A green “Registration Successful” message will appear once registered.
•Although the account will need approval to submit RMAs, you canstill log in.
•The next step is to log in and fill-out the Billing Information.
•Note that the Account is in “Pending” status.
•Once the billing info is saved, click on the “Return Address Book”.
•Click the “Add New” button to add a Return Shipment Address
•The Shipping Account information is required for the address.
•Press “Save” to go back to the Return Addresses screen.
•You can add additional addresses by clicking “Add New”.
•Set your default Return Address on the “Account Details” page.
Waiting for Activation
- During registration, you should have received an email indicating the following:
Thank you for registering with Radiant-Seacom Repairs. Please allow 1 business day for a member of our staffto review your account.
Account is subject to Visual Compliance Screening. If you have not submitted End User Certification already,please do so by emailing/faxing us your forms. Exemptions to the End User Certification:
- If your business has already established trade with Radiant Power Corp and/or Dukane-Seacom, and we havean Export Compliance Statement on file- If your business is an Airline and the product is for your direct use only
You will receive an email when your account has been activated. If you have not done so already, please fill outthe "Billing" and "Return Address Book" sections on the RMA site. Addresses are required for creating an RMA.
If you have any questions, please email us or give us a call and we'll be more than happy to assist you.
Sincerely,Radiant-Seacom Repairs(941) 739-3200 phone(941) 739-3201 faxrdsrepairs@radiantpowercorp.com
•When you receive the “Activation” email, you will be able to create an RMA.
•This 1-click creation process will pre-populate your Company information.
•Continue to fill in the PO #, Part #, Quantity, and RMA Type.
•Select the dropdowns and add an attachment (if applicable).
•Enter in the Serial number(s), and a description.
•After pressing “Submit”, your RMA will be created.
•Press “Print” to print the RMA and include it with your shipment.
•Press “Proceed” to go back to the dashboard.
•A green “Success” message will be displayed, along with the recent RMA.
•Reprints and Password changes can be done in the right menu.
Registration Summary
- Register your account on rma.radiantpowercorp.com
- Login, add the billing and return shipment addresses,also setting the default shipment location.
- Email rdsrepairs@radiantpowercorp.com the “End UserCertifications” and/or “Export Compliance Statement” (ifapplicable)
- Wait for the “Activation” email on the account
RMA Creation Summary
- Log into your account on rma.radiantpowercorp.com
- Press the “Create RMA” button
- Fill in all of the required fields, review the terms, andpress “Submit”
- Print the RMA page, and include it with your shipment
- Send the shipment to:
RADIANT-SEACOM REPAIRS7135 16th St ESuite 101Sarasota, FL 34243USA
*Include the RMA# onthe outside of the box