Listening SkillsListening Skills
Study Skills for Computing and Multimedia
A Thought
“When I Speak I only Repeat what I already know,but when I LISTEN, I LEARN MORE”
- Dalai Lama
Agendas
0What is listening?
0Difference Between Listening and Hearing
0Why Do we Listen?
0Why Don’t we Listen?
0Do’s and Don’t of Listening
0Active Listening Traits
0Attributes of a Good Listener
0Attributes of a Bad Listener
What is listening?
0Ability to identify and understand what others aresaying or expressing.
0Involved understanding speaker’s accent orpronunciation
0Understanding the speaker’s grammar and vocabulary
0To grasp the meaning of the spoken works
0Doing all of the above things at the same time
Differences betweenListening and Hearing
Differences betweenListening and Hearing (cont.)
0You hear with your ear and Listen with your heart
0Listening is hearing with a purpose
0Hearing is physical and listening is emotional
0Listening is absorption of meaning through hearing
Why do we Listen?
0Learn new things
0Getting Feedback
0Take part on other’s story
0Hear experiences and opinions
0Learning to lead
0Broaden your horizon
0Create Relationship
0Respect other’s value
Why don’t we Listen?
We Think:
0Listening is not our problem
0Hearing and listening are thesame
0Good readers are good listeners
0Smarter people are betterlisteners
0Listening improves with age
0Listening skills are difficult tolearn
Do’s and Don’ts of Listening(Barriers of Listening)
DO’S
0Give the person your full attention.
0Tell that person that you care and are gladthat s/he is talking with you.
0Share your concern for the person’s safety.
0Help the person feel more safe and incontrol.
0Encourage the person to talk about her/hisfeeling.
0Validate the person’s feelings.
0Repeat back in your own worked what youheard the person say.
0Ask helpful questions
DON’TS
0Do not interrupt.
0Do not judge before you finish listening.
0Do not say the person’s feelings or actionsare unimportant, overreacting or wrong.
0Do not tell the person what to do.
0Do not try to solve the person’s problems.
0Do not provoke guilt about how theperson’s family and friends might feel.
0Do not offer false hope.
The Process of Listening
Receiving
Attending
Understanding
Responding
Remembering
Active Listening Traits
0OBSERVE
0Pay attention and behave well
0FOCUS
0Avoid all other things while you listen
0ACKNOWLEDGE
0Understand what you hear even if you do not agree with it
0RESPECT
0Let the speaker finish before you raise questions
Attributes of a Good Listener
0Concentration
0Attention
0Eye Contact
0Receptive Body Language
0Understanding Communication symbols
0Setting an objective of listening
0Paraphrasing
0Questioning an Clarifying
Attributes of a Bad Listener
0Finding fault with the speaker
0Distraction or Fake Attention
0Listening to the easy material
0Daydreaming
0Disinterested body language
0Forcing your ideas
0Interrupting the speaker
0Not responding to the speaker’s requests
0Intentionally putting the speaker down
Improving Listening Skills
0Minimize both internal and external distractions
0Adjust your listening to the situation
0So that your listening through your non-verbalcommunication
0Determine the most important points and develop amethod to remember them
0Demonstrate empathy(understanding) and notsympathy
0Note down what your listen
