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Arrange our chairs in acircle.
I will give the first persona statement.
You must whisper thestatement as best you canto your neighbor. Youmay NOT repeat thestatement
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What rules of the game madecommunication difficult?
How do you know someoneis paying attention to whatyou’re saying?
What are some reasons whywe don’t pay attention whensomeone is speaking?
Let’s take a self assessment tosee if we need to improve ourlistening skills!
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Active listening intentionally focuses on who you arelistening to, whether in a group or one-on-one, inorder to understand what he or she is saying.
As the listener, you should then be able to repeat backin your own words what they have said to theirsatisfaction.
This does not mean you agree with, but ratherunderstand, what they are saying.
1.Pay attention.
Give the speaker your undivided attention andacknowledge the message. Recognize that what is notsaid also speaks loudly.
Look at the speaker directly.
Put aside distracting thoughts. Don’t mentally prepare arebuttal!
Avoid being distracted by environmental factors.
“Listen” to the speaker’s body language.
Refrain from side conversations when listening in a groupsetting.
2. Show that you are listening.Use your own body language and gestures to convey yourattention.
Nod occasionally.
Smile and use other facial expressions.
Note your posture and make sure it is open and inviting.
Encourage the speaker to continue with small verbalcomments like yes, and uh huh.
3. Provide feedback.Our personal filters, assumptions, judgments, andbeliefs can distort what we hear. As a listener, your roleis to understand what is being said. This may requireyou to reflect what is being said and ask questions.
Reflect what has been said by paraphrasing. “What I’mhearing is…” and “Sounds like you are saying…” are greatways to reflect back.
Ask questions to clarify certain points. “What do youmean when you say…” “Is this what you mean?”
Summarize the speaker’s comments periodically.
4. Defer judgment.Interrupting is a waste of time. It frustrates the speakerand limits full understanding of the message.
Allow the speaker to finish.
Don’t interrupt with counter-arguments.
5. Respond Appropriately.Active listening is a model for respect andunderstanding. You are gaining information andperspective. You add nothing by attacking the speakeror otherwise putting him or her down.
Be candid, open, and honest in your response.
Assert your opinions respectfully.
Treat the other person as he or she would want to betreated.
With your partner, practice the effectivelistening technique chosen after each spin.
Interpersonal Communication
Group Communication
Public Communication
Interpretive Communication
Type of communication inwhich people (usually twopersons) share meaningfulinformation in order tobuild and maintain long-lasting and importantrelationships
Type of communication that occurs when peopleparticipate in a group for social or work purposes.
Type of communication inwhich an individualcommunicates before a largeaudience. This includespublic speaking engagements.
Type of communication inwhich a speaker/actor bringliterature to life for anaudience. (Examplesinclude storytelling,dramatic readings, puppetshows, plays, operas, andmonologues.)
What does active listening look like?
What are the four types of oral communication welearned today?
To practice interpersonal communication we are goingto interview a peer and present what we learned aboutthe person later today.
Prepare five (5) questions to ask your peer
During your interview, practice active listening.
During your presentation, practice your verbal andnonverbal communication skills.
You will be graded on your presentation
