Listening

Interpersonal Interpersonal

LISTENINGLISTENING

Fast FactsAbout Listening

We listen at 125-250 wpm, think at 1000-3000wpm

75% of the time we are distracted,preoccupied or forgetful

20% of the time, we remember what we hear

More than 35% of businesses think listening isa top skill for success

Less than 2% of people have had formaleducation with listening

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The Erratic Driver

Story: Doug Fielding, a prominent NY State Legislatorwas picked up on the County Road #10 for erraticdriving last week. A concerned citizen spotted thedangerous driver first and notified a patrol car in thearea. They picked up his trail and followed him fortwo or three miles to gather evidence of his drivingtechniques. While they were following him, hespeeded up to 85 mph, dropped back down to 40mph, passed the driver ahead of him, cutting into thepassing lane too close in front of oncoming traffic,pulled back into his former lane, cutting off thedriver he had just passed. He also went off the roadtwo times on each shoulder. When the hazardousdriver was pulled over to the side of the road andstopped, he refused to take the Field AlcoholIndicator test, claiming legislative immunity.“Besides,” he said, “I’m not drunk. I’m justpreoccupied thinking about a seminar I’m helpingrun today at Finger Lakes Community College.

Listening:Listening:

“the process of receiving, constructingmeaning from, and responding tospoken and/or nonverbal messages.”p. 175

Functions of InterpersonalCommunicationFunctions of InterpersonalCommunication

1.Meet our social needs

2.Maintain our sense of self

3.Fulfill social obligations

4.Exchange information

5.Influence others

6.Get and improve our jobs

Listening is Fundamental in Communication

• “Listening creates Reality.”

• Enacts, develops, and maintains avariety of social & personalrelationships.

• Most of our time is spent Listening.

Listening

Listening makes up 42-60%of our communication.Listening makes up 42-60%of our communication.

Writing

Speaking

Reading

Percentage of Communication Training

Mode ofCommunication

Formal Years

of Training

Percentage ofTime Used

Writing

12 years

Reading

6-8 years

16 %

Speaking

1-2 years

30%

Listening

0-few hours

45%

HearingHearing

A physiologicalactivity that occurswhen sound waveshit our eardrums

Listening vs. Hearing

Hearing- physical process; natural;passive

Listening- physical & mental process;active; learned process; a skill

Listening is hard!

You must choose to participate inthe process of listening.

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Listening involves:Listening involves:

Attending

Understanding

Remembering

Evaluating

Responding

A – U – R – E – R

Define ---Attending?

AttendingAttending

Get physically and mentally ready tolisten.

Make the shift from speaker to listener acomplete one.

Hear a person out before you react.

Adjust to the listening goals of thesituation.

Attending Listening TypesAttending Listening Types

Appreciative - goal is enjoyment

Discriminative - understanding the message

Comprehensive – learn, remember & recall

Critical-Evaluative – judge & evaluate

Understanding – Accuratelydecoding the message you share withthe speaker.Understanding – Accuratelydecoding the message you share withthe speaker.

Determine the organization

Attend to nonverbal cues

Ask questions

Silently paraphrase

Paraphrase the following statements to reflectboth the thoughts and feelings of the personspeaking.Paraphrase the following statements to reflectboth the thoughts and feelings of the personspeaking.

1.“I really like communication, but what could I dowith a major in this field?”

2.“I don’t know if Pat and I are getting too serioustoo fast.”

3.“You can borrow my car, if you really need to, butplease be careful with it. I can’t afford any repairsand if you have an accident, I won’t be able to driveto D.C. this week-end.”

Remembering Remembering

Repeat information

Create mnemonics

Take notes

MnemonicsMnemonics

A technique used to aid memory –take the first letter of a list you aretrying to remember and create aword

HOMES (the five Great Lakes)

Huron, Ontario, Michigan, Erie, Superior

A – U – R – E – R

Note TakingNote Taking

Take notes when you

are listening to

complex

information.

Key-word outline

Main points

Supporting evidence

Evaluating(Critical Listening)Evaluating(Critical Listening)

Fact – a verifiablestatement

Inference – aconclusion drawnfrom facts

You are Listening CriticallyYou are Listening Critically

When you question whether theinference is supported with meaningfulfactual statements

When you question whether thereasoning statement that shows therelationship between the support and theinference makes sense

When you question whether there is anyother known information that lessens thequality of the inference

Responding - communicating attention andinterestResponding - communicating attention andinterest

◦Let others know you are interested.

◦Give vocal responses.

◦Show that you care about the other person andwhat he or she says.

Guidelines for ListeningGuidelines for Listening

Be fully focused on what is happening.

Adapt listening skills and style toaccommodate differences in listeningpurposes and individuals.

Remember that listening is an activeprocess and you must invest energy andeffort.

We can think much faster thananother person can talk. Whatcan we do with all that extrathought time if remembering isimportant?