ROWAN TREE SURGERY
Patient Survey Results
2014
90% of respondents would recommendthe surgery to a friend
Thank you,
but you also told us…..
Please keepthe samedoctors toomuchchange
some doctorsbeing at thepractice on moredays
Moreconsistencywith doctors
We Agree
and hope the recentchanges help
Dr Latha Kestur
Who was with us last year, has returned toRowan Tree in a permanent position aftera brief spell as a GP in London
She will be working:
Mornings
Monday, Tuesday, Thursday and Friday
Afternoons
Monday, Wednesday, Friday
Dr Chloe Davis
Joined us in September 2013 and fromFebruary 2014 has increased her sessionsShe will be working:
Mornings
Monday, Wednesday and Thursday
Afternoons
Thursday
Dr Usha Aron
Started the practice over 25 years ago, and isbeginning to plan for her retirement.
Dr Aron looks after our nursing home patients and
Minor Surgery at the practice on a Friday.
Patient appointment sessions take place on
Tuesdays (late night opening) 6 and 8pm
Fridays 3 to 4pm
Dr Jon Angel
Along with Dr Aron is helping to steer thepractice along the correct path for thefuture. He is very active in the behind thescenes work involved in running thepractice
Patient appointment sessions take place on
Wednesday afternoons
95% of respondents felt the doctor wasgood or vey good at involving you indecisions about your care
We then asked some questionsabout the practice andcompared the responses withthose given last year
This year 5% of respondents did notknow about the telephone number01892 573108This number is an alternative to theprevious 0844 number.Last year over 50% or respondentsdid not know about the01892 573108 number
This year 10% of respondents wereunaware patients could order repeatprescriptions on line, compared to 20%last year.We have introduced a new systemcalled patient access, which enablesyou to order repeat prescriptions fromthe surgery website and also book adoctors appointment on line.
The Electronic Prescription Service is still notknow to almost 50% of respondents.If you use a regular pharmacy and let usknow you wish to collect all yourmedication from this pharmacy we cansend your prescription to themelectronically. This is a more efficientprocess for the surgery and thepharmacist.
Last year 25% of respondents did not knowabout the surgery website, this year almost30% of respondents did not know about it.Our website address is www.rowantreesurgery.co.uk
Last year 18% of respondents did not knowthe surgery opening times compared to 14%this year.We are open from 8am to 6:30pmOn Tuesdays we are open longerWe have appointments from 7:30amand later appointments until 7:50pm
Over 40% of respondents in both years arenot aware of the services available when thesurgery is closed.
We asked you to rate the surgery on thefollowing, where 1 is poor and 7 isexcellent
We asked you to rate the surgery on thefollowing, where 1 is poor and 7 isexcellent
We asked you to rate the surgery on thefollowing, where 1 is poor and 7 isexcellent
We asked what is good about the practiceand you wouldn’t want to change
You said
There is always someone able to see my children when neededand myself. All staff are lovely and extremely helpful.
kindness andfriendly environment
the receptionist are very empathic and allow you to go to the backroom to talk privately, very polite and friendly
doctors and reception staff are wellinformed and excellent
being able to get an appointment orspeaking to a doctor on the same day
clean andwelcomingsurgery
We asked you what we could improve
And there are some common themes
•We have already mentioned greater consistency with doctors
Other areas are
•Appointments, availability and running to time
•Telephone lines busy at 8am
•Privacy at Reception
•Too much information in the waiting room
•Better play area/ facilities for children
Thank you for your feedback
We are now looking at what we are able to doto make things better
An action plan will be available to view on ourwebsite and we will keep you updated
3% of patients over 16 responded toour survey this year, with slightly moreresponses from females.
We received responses from a widerange of ages.
