Effective Listening
Group No-8
Ayan Mukherjee
Pravin Kolhe
Owais Shaikh
Naresh Kumar Bairwa
"If speaking is silver, then listening is gold”
-Turkish Proverb
What is Listening?
Listening is the process of receiving, constructing meaning from, andresponding to spoken and/or non-verbal messages.
•a form of communication
•an active process
•absorption of the meanings of words and sentences by the brain.
•leads to the understanding of facts and ideas
Effective Listening Is :
•actively absorbing the information given to you by a speaker
•showing that you are listening and interested
•providing feedback to the speaker so that he or she knows themessage was received.
•Effective listeners show speakers that they have been heard andunderstood.
Hearing
Listening
Simply the act of perceivingsound by the ear
Is something you consciouslychoose to do; requiresconcentration
Physiological Process(physical)
Psychological Process(physical + mental)
Passive
Active
Natural Process
Learned Process; A skill
Hearing Vs ListeningDo you think there is a difference between hearing and listening?
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Listening Importance
•Listening is our primary communication activity
•Listening is considered to be the one of the most importantpart of the oral communication
•Inefficient and ineffective listening is extraordinarily costly
•Most frequently used communication skill
•Critical for occupational advancement
•Half of the workday is spent in communicating, of this 45%is spent listening
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Good listeners
Good Listeners are:-
• are perceived as more intelligent
• save time, energy, and other resources
• increase chances for advancement andsuccess
•Most individuals are inefficient listeners !!!
•Good listening can be taught / learned
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Communication Facts
•Listening: Learned first, Used most (45%), Taughtleast.
•Speaking: Learned second, Used next most (30%),Taught next least.
•Reading: Learned third, Used next least (16%), Taughtnext most
•Writing: Learned fourth, Used Least (9%), Taughtmost.
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The Process of Listening
Receiving
Understanding
Remembering
Evaluating
Responding
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Stages of Listening
•Receiving: Response caused by the sound wavesstimulating the sensory receptors of the ear; it is physicalresponse.
•Understanding: Stage at which you learn what the speakermeans – the thoughts and the emotional tone.
•Remembering: Process of placing the appropriateinformation into short-term or long-term storage.
•Evaluating: It is a stage in which active listeners participateIt is the process of deciding the value of the information tothe receiver.
•Responding: This stage requires that the receiver completethe process through verbal and/or nonverbal feedback.
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Barriers to Effective Listening
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Barriers to Effective Listening
• Physiological Barriers:-
•Hearing Problems – hearing deficiencies, auditory-processingdifficulties like auditory discrimination, sequencing, memory.
•Environmental Barriers:-
•Physical Distractions
•Problems in the Communication Channel
•Cultural Barriers:-
•Accents – the assumption that anyone with an accent is lessintelligent, the “noise” of misunderstanding due to accent.
•Time – the amount of time that is spent listening variesculturally
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Barriers to Effective Listening
•Gender Barriers:-
•Women listen for relational subtext, men for content
•Men & women listen for different reasons
•Language Problem:-
•For effective listening language is important
•Better to use simple words and avoid unfamiliar words
•Nonverbal Distractions:-
•Use of sign language
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Steps to Become Effective Listener
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Steps to Become Effective Listener
•Stop talking! You cannot listen while talking.
•Avoiding distractions or at least controlling them.
•Face the speaker and maintain eye contact.
•Judge content, not delivery;
•Find areas of interest.
•Keep your mind open; Be attentive, but relaxed.
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Steps to Become Effective Listenercontinue…
•Concentration:-
•Speed of Talking:125 words per minute.
•Speed of Thinking : >1200 words per minute
•Thus, Speech happens at about 10% of your mind’scapacity. Effective Listening depends on utilisation of rest90% processing power by concentration.
•Ask Questions:-
•Ask questions only to ensure understanding.
•Wait for the speaker to pause to ask clarifying questions.
•Don’t interrupt and don’t impose your “solutions”
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Steps to Become Effective Listenercontinue…
•Demonstrate you are paying attention to what is being said byproviding feedback through nodding your head.
•Listen to words and try to picture what the speaker is saying.
•Try to feel and understand what the speaker is feeling.
•Joy, Fear, Sadness
•Pay attention to what isn't said—to feelings, facial expressions,gestures, posture and other nonverbal cues.
•Practice listening.
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Conclusion
•Before you can get the most out of a listening situation,others must first believe that you really want to listen.They must feel that when they tell you something, it willbe received by you in the proper spirit.
•Learn to listen beyond the words, with your heart as wellas your ears.
•Observe the signs of the inner feelings such as voicequality, facial expressions, body posture and motions, etc.These actions are revealing, and sometimes may have anopposite meaning from the spoken word.
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THANK YOUforListening...!
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