QQualimet
Business Plan
2013
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QQualimet
Welding Engineering Consulting
Journey to
EXCELLENCE
Surprise ~ Delight
QQualimet’s Journey
1973:
Started as Dacro Test. Original owners sold Dacro Test and wenton to build Dacro Industries.
1993:
After several owner & name changes the company had declinedto just the owners & 4 workers. Purchased by Jan & Don Keith.Clients now in the care of the “Good Hands People” & thebeginnings of full service.
1995:
Mike Kereliuk graciously returned to bring the urgently neededwelding engineering expertise to help get us back on track.
QQualimet’s Journey
2001:
Q 12 people, name changed to Qualimet.
2006:
Mike takes over as General Manager to allow Don time towork on strategy. 15 people.
2011:
Move to new building & 26 people, including contractinspectors—1 each in Quebec & Calgary.
2013:
Over 30 people.
2016:
Heading towards 50 people.
Vision
Welding Engineering Consulting
–
Excellence
–
The way it ought to be
Mission
To provide an important service of great purpose*: EngineeringConsulting Excellence that helps Clients reduce the high costs ofwelding in construction.
QQualimet has never been daunted by difficult challenges andhas never spared effort in finding better ways to deliver the bestservices to our Clients.
QQualimet has always dared to “Try” the “unTried” with obvioussuccess and will continue to do so. Therefore, we must have anin-depth program to carry out our vision.
Q* …important service of great purpose?: What Qualimet has been doing for the last 19 years ischanging the face of the welding engineering industry for the benefit of the clients and all stakeholders. This is a great purpose!
CLIENTS
QQualimet delivers exciting services
of great purpose to
Clients with whom we have valued & lastingrelationships,
not CUSTOMERS who just want to buy a Commodity.
Less is More!Simple is More Sophisticated!
Qualimet takes care of all the details & complexities to REMOVE allthe “Pain” from our Client & to SATISFY all their “Wants & Needs”
Qualimet’s service appears & feels extremely simple & easy.
We always strive to Surprise & Delight!
If the Client does not see this awesome value, then they cannotunderstand the cost,
THEREFORE:
Communicating this value to our Clients is Essential!
ONE PLANfor Steady continued growth
1.Strengthen & grow Client relationships
2.Provide awesome services of Welding EngineeringConsulting Excellence that clients value & want to purchase
3.Communicate our value to our Clients
4.Grow the Business Development group
5.Continuously improve productivity & efficiency — QC!
6.Maintain profitability
7.Innovate new services that clients want to purchase
Surprise ~ Delight
ONE GOAL
QA viable & vibrant Qualimet
Delivering Engineering EXCELLENCE
— exciting services of great value —
— services that people want to purchase —
Services that provide profitable growth for everyone.
Surprise ~ Delight
RULES (…explicit principles governing all our decisions…)
Whatever decisions we make, they must:
–Build sustainable growth
–Build relationships
Q–Communicate the value of Qualimet’s services
–Be productive & efficient — QC!
–Be profitable
Q–Protect Qualimet’s assets
–Respect the Employees, Clients & Stakeholders
–Have & give the feeling of EXCELLENCE
Surprise ~ Delight
Surprise ~ Delight
Before we can Surprise & Delight anyone, weneed to understand who the Client is that wewant to Surprise & Delight.
We need to understand and feel our Client’sfrustration and pain.
We need to build relationships where we canget truly know our Clients.
Expected BehavioursENGAGEMENT“be in the game”
Foster Functional & Technical Excellence
•Know & have passion for our business & Clients
•Demonstrate & build functional & technicalexcellence
•Ensure process discipline
•A continuous improvement philosophy &practice
Expected BehavioursENGAGEMENT“be in the game”
Ownership of Working Together
•Believe in skilled motivated people workingtogether
•Include everyone: respect, listen to, help &appreciate others
•Build strong relationships, be a team player,develop ourselves & others
•Communicate clearly, concisely & candidly
Expected BehavioursENGAGEMENT“be in the game”
Role Model for Qualimet’s Values
•Show initiative, courage, integrity, & goodcorporate citizenship
•Improve quality, safety & sustainability
•Have a “can do, find a way” attitude &emotional resilience
•Enjoy the journey & each other; have fun—but never at another’s expense
Expected BehavioursENGAGEMENT“be in the game”
Deliver Results
•Deal positively with our business realities; developcompelling & comprehensive plans, while keeping anenterprise view
•Set high expectations & inspire others
•Make sound decisions using facts & data that fit withour RULES
•Hold ourselves & others responsible & accountablefor delivering results & satisfying our clients
LEGACY
•Clear compelling vision to the future
•Ability to survive the perfect economic storm
•Motivated, “Can Do” Team No TRUCs*
•Reliable ongoing Business Plan Review process
•Leader & Leadership team with
–“One Qualimet Vision”
–Implementation tenacity
*TRUC: A TRUC is someone who has a negative effect on Morale & Productivity.
TRUCs (truculent people) are “NOT coachable” & “can NOT be changed.”
Once identified, TRUCs will be assisted to find another job—NO exception!
All employees are responsible for recognising and reporting TRUCs
ASAP.
BRAND
•Solid reputation of respect & credibility
•Professional & competent
•“Can Do” attitude. Get ‘er done!
•Good Hands People!
•Full Service our clients value & want to purchase
Surprise ~ Delight
ONE TEAM ONE PLAN ONE GOAL
Delivering an exciting service of
QEngineering EXCELLENCE and profitable growth thatappears and feels extremely simple & easy to theclients with whom Qualimet has a valuedrelationship of great purpose
QONE Qualimet
Can Do! Surprise ~ Delight Get ‘er done!