Toward EffectiveListening
Mrs. Dobbins
Understanding the listening process
Listening is your most used communication skill.
Breakdown of communication within one day
Writing consumed 9%
Reading consumed 16%
Talking consumed 30%
Listening consumed 45%
Because we spend so much time listening it is important to be effective at it.
Listening: a physical and psychological process that involves acquiring,assigning, meaning, and responding to symbolic messages from others.
The importance of listening
To acquire oral messages from others
School: a major factor in you success in school depends on your listening skills
Relationships: good listeners are valued as friends, and sought out as leaders.
Social groups: people who listen effectively tend to make better decisions andare more likely to influence the outcome of individual groups.
Public dialogue: being a good listener to public speeches.
Workplace: vital in your success in a job.
Faulty listening causes American businesses 6 billion dollars per year. This in turncauses higher prices for the consumer.
Misconceptions about Listening
The four active steps that build upon one another.
Acquiring
Attending
Understanding
Responding to messages from others
Misconceptions about listening
Acquiring: The act of picking up some type of stimulus through the senses
Hearing: physical process of receiving sound.
Not everyone hears the same. We all distinguish sounds differently.
Loud noises, chronic ear infections, and high fevers can damage hearing.
Misconceptions about Listening
Attending: The act of choosing consciously and subconsciously to focus yourattention on verbal or non-verbal stimuli.
What things affect your choice to listen?????
Misconceptions of Listening
Understanding: A complex mental process that involves decoding the symbolicmessage received from others and then interpreting and assigning a personalmeaning to that message.
Decoding: assigning meaning to a senders message (verbal or non-verbal)
Interpreting: when you personalize the senders message to determine meaning foryou.
“ the message lies within the receiver.”
Misconceptions of listening
Responding: listener’s internal emotional and intellectual reaction to amessage.
Steps in responding to a message:
Respond emotionally to the message
Respond intellectually
Analyze and evaluate your response
You encode choices about what to say or do in response to your understanding
Factors that affect the Listening Process
Imagine your friend walks up to you and says “ you will not believe whatTommy did in English class today!” what type of reaction would you have?
What factors cause you to listen poorly?
Noise
Barriers
Memory
Noise
Internal and external distractions that interfere with listening andconcentration.
Noise can exist in every type of listening. (hearing, acquiring, attending, andresponding)
When you are thinking about what you are going to eat for lunch during 5thperiod is what type of noise? ( internal or external)
barriers
Barriers to listening are just like carriers to other aspects, and can prevent orblock communication.
External barriers are harder to eliminate than noise because they involvemore complex or long-term problems.
Examples of barriers:
Anger
Unfamiliar language
Hearing impairment
Stress
Fatigue
Memory
Process of retaining or recalling information.
Without memory their would be no knowledge or learning.
Three types of memory:
Immediate: recalling information for a brief period of time
Short term: recalling information for carrying out a routine of daily task
Long term: recalling information from past experiences
Developing listening skills
Listening is listening….right????
You might have be able to recall what your friend said about the movie shesaw but were you really listening? How you interact during conversationsshows how you listen.
Active listening: the listener participates fully in the communication process.
Listen attentively
Provide feedback
Strive to understand and remember messages
Passive Listening
The listener does not actively participate in interactions.
Passive listeners think they can absorb information even when they do notcontribute to the interaction.
Also known as “lazy” listening.
Impatient listening
Short bursts of active listening are interrupted by noise and otherdistractions.
They intend to pay attention but in the end let their mind wonder.
Types of impatient listening:
Anticipatory: the listener anticipates what the speaker will say.
Defensive: listeners main goal in listening is to argue or disagree.
Combative: listeners main goal is to “win” or put down speaker.
Distracted: listener pays attention to the first part of the speech and then assumeswhat the speaker will continue to say, then stops listening and thinks aboutsomething else.
Kinds of Listening
Depending on your goal and context of communication, you may choose adifferent kind of listening.
Types of listening:
Critical
Deliberative
Empathetic
Appreciative
Critical Listening
Listening to comprehend ideas and information in order to achieve a specificpurpose or goal.
Comprehend or understand the senders message
Example: when you listen to a lecture in class, listening to announcements duringschool, or listening to directions to a specific place.
Deliberative Listening
Listening to understand, analyze, an evaluate messages, so you can accept orreject a point of view, make a decision, or take action.
Also known as “evaluative listening”
Example: A friend says “ I need you help!” to a customers request or complaint.
Empathetic Listening
Listening to understand, participate in, and enhance a relationship.
Used between two people or a small group
Example: when a friend tells a story and you completely understand or relate.Thus causing you to have empathy for him/ her.
Appreciative Listening
Listening to enjoy, or appreciate a speakers message or a performance on anartistic measure.
Mostly used in social situations
Example: going to a concert
THE END!!!!!