Combs Ford Surgery

Combs Ford Surgery

Patient Information Screen

October 2013

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Welcome to the Surgery!

THE PRACTICE WILL BE CLOSED FORSTAFF TRAINING ON :-

THURSDAY 17TH OCTOBER 1-6.30PM

WEDNESDAY 13TH NOVEMBER 1-4.30PM

There will be no morning surgery on

Saturday 5th , 12th and 26th of October due to FluClinics. The Dispensary will be open but thereceptionists are unable to help with any otherissues on these mornings, booking appointments etc

We apologise for any inconvenience.

STAY SAFE THIS WINTER

Book your

Seasonal Flu Vaccination now!

Seasonal Flu Clinics

•Free vaccinations if you are;

•Over 65

•A Carer

•Pregnant

•Or suffer from;

•Heart problems or a chest complaint

•Asthma requiring regular inhalers

•Kidney disease or diabetes

•Lowered immunity or are a stroke victim

SEASONAL FLU CLINICS

Saturday 26th October 2013

Monday 28th October

Thursday 31st October

Please note that these sessions are forpatients eligible for the seasonal fluvaccination and have booked an appointmentin advance only.

SEASONAL FLU CLINICS

The staff will be collecting for charity on flu daysand would appreciate your support, thankyou.

Jeans for Genes Day is on Friday 7th October 2011 – wear your jeans and make a donation

Children’s Flu Clinics

•This year all children aged 2-3 years old will beoffered a flu vaccine administered via a nasalspray

•All children in this category will receive a letterwith an appointment for the 5th of October

•Please let reception know if you

do not wish your child to have this

vaccine.

Shingles vaccine…..

•New shingles vaccination

•Available NOW

•Very strict age criteria apply

•Initially only for those who are aged 70 on the1st of September but have not reached 71

•Followed by catch up programme for thoseaged 79 on the 1st of September

•Those eligible will receive an invitation letter

Getting the best from yourConsultation

•Write down your key questions in advance

•Make a note of when you started to feelunwell, symptoms etc and any contributingfactor ie a recent holiday or injury

•As a friend or family member along if youneed support

•Share all the information with the clinician –don’t be embarrassed. They are trained todeal with the intimate and uncomfortable

Getting the most from the Practice

•Learn how the Practice works when you arewell –not in an emergency

•Check how to make an urgent appointment

•Ask for a copy of the Practice Leaflet

•Keep a list of your medications with you – thiswill help if you need to see a GP whilst awayfrom home

Phlebotomy (Blood) Clinic

The Practice runs a phlebotomy clinic to takebloods every weekday morning

Each appointment is for 7.5 minutes

Please be ready with coats off!

Phlebotomy (Blood) Clinic

We regret that we are unable to offer otherservices at this time i.e. blood pressure checks

However if you feel unwell please let thephlebotomist know who can arrange for anappointment with another clinician

Test Results

•Doctors and staff will only discuss results of atest with the patient concerned

•Unfortunately they will have to refuse to giveany information to a representative (except inthe case of minors)

Test Results

•The Doctor or Nurse will contact you if there isanything to report on your results

•Please make sure we have your correctlandline and mobile phone number

•The receptionist may be able to advise withsome test results

Consent

Informed implied or expressed consent will beobtained before any procedure orexamination is carried out.

•An explanation will be given to the patientsufficient to understand the procedure.

Consent

•Should the procedure carry a risk that thepatient is likely to consider as beingsubstantial, expressed consent (written orverbal) will be obtained.

•Copies of the consent policy are available onrequest.

Care Quality Commission

GPs can now expect to receive an inspectionfrom the CQC every 2 years

The inspectors will give 48 hours notice and willfocus on set areas

Their role is to make sure that the care providedmeets national standards of quality and safety

Care Quality Commission

How do they do this?

•Ask people about their experiences ofreceiving care in the Practice

•Talk to staff

•Check that the right systems and processesare in place

•Look for evidence that care isn’t meetingnational standards

Care Quality Commission

•Patients will be advised when an inspection istaking place

•The Partners would encourage you to speak tothe inspectors about your experiences

•Following an inspection, a report is publishedon the CQC website.

•For more information go to www.cqc.org.uk

Outside normal working hours

Evenings and weekends

For urgent advice and treatment

Call the usual surgery number and

you will be given the number to use –

111

Contact UsWe welcome constructive feedback!

Combs Ford Surgery

Combs Lane

STOWMARKET

IP14 2SY

Tel – 01449 678333 (not to be used for prescription orders)

Please note that calls are recorded for quality and training purposes.